Lensa Is Hiring A Bilingual Customer Care Representative

Discover an exciting opportunity to join TP, a global leader in digital business services, in a customer support role that offers growth, training, and the chance to make a real impact. 🌎💼

Job Overview

Category: Customer Service/Support

About Teleperformance (TP): TP is a worldwide digital business services company dedicated to helping the best brands streamline operations through innovative and sustainable solutions. With over 500,000 passionate employees speaking more than 300 languages, TP is committed to supporting communities, clients, and the environment.

Benefits of Working With TP

• 🎓 Paid Training
• 💰 Competitive Wages
• 🩺 Full Benefits (Medical, Dental, Vision, 401k, and more)
• 🕒 Paid Time Off
• 🌱 Employee wellness and engagement programs

TP and You

At TP, we blend high-tech solutions with personalized, high-touch service to simplify lives, adapt to changing needs, and deliver excellence. As a customer support representative, you'll be a key part of a collaborative environment, engaging with diverse people and discovering your full potential. 🚀

Our leadership journey shows that greatness starts somewhere: our Chief Client Officer began her career at TP as an agent and rose to the top. The sky’s the limit! 🌟

Note: TP currently offers employment only to residents of specific states listed below.

States Eligible for Employment:

AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities

• 🔍 Handle customer inquiries with innovative solutions and care
• 🎧 Provide excellent customer service through active listening
• 🔒 Manage and protect confidential customer information
• ✅ Strive to resolve issues on the first call proactively
• 💬 Communicate appropriately and clearly with customers
• 🧘 Calmly de-escalate and resolve conflicts when necessary
• 📈 Track call-related data for audit and reporting purposes
• 💡 Offer feedback to improve processes
• 🤝 Upsell products or services if required

Qualifications

• 🗣️ Must be bilingual in English and Spanish
• 🎓 High School Diploma or equivalent
• 🕗 Minimum 6 months of customer service experience
• 🔞 Must be 18 years or older
• ⌨️ Ability to type at least 25 words per minute
• 🖥️ Comfortable with Windows-based systems and desktop computers
• 💼 Customer service and/or sales experience preferred
• 🎓 College degree preferred but not required

Key Competencies

• Process Excellence: Commitment to procedures and customer focus
• Collaboration: Effective teamwork to resolve issues
• Communication: Strong listening, speaking, and analytical skills
• Organizational Skills: Problem-solving and prioritization
• Emotional Intelligence: Working well under pressure and managing tasks
• Open-Mindedness: Adaptability to feedback and change
• Critical Thinking: Rapid analysis and decision-making
• Solution-Oriented: Proactive problem-solving for positive customer experiences

Work From Home Requirements

• 🌐 Internet: Minimum download speed 15 Mbps, upload speed 5 Mbps
• 🔍 No satellite, mobile data, P2P, or VPN connections
• 📶 Proof of internet speed required
• 📝 Clean, quiet workspace

Join Our TP Family 🌟

We strive to create a workplace where every employee feels valued, inspired, and supported. When you're happy and healthy, you perform your best and grow professionally. Our culture fosters inclusion, diversity, positivity, and mutual support. 💖

Equal Opportunity Employer

TP is committed to an inclusive environment. We welcome veterans, individuals with disabilities, and all qualified applicants.

If you have any questions about this posting, please contact support@lensa.com.