Carl Ferraro State Farm Is Hiring A Bilingual Customer Care Manager

Customer Care Manager - State Farm Agent Team Member 😊

Join Carl Ferraro State Farm as a full-time Customer Care Manager and launch a rewarding career in the insurance industry with comprehensive training, growth opportunities, and a supportive team environment.

🌟 About the Role

This full-time position is designed for individuals eager to develop a long-term career in insurance. You'll be provided with structured training, hands-on coaching, and a clear pathway for professional advancement within a team-focused setting.

🎁 Benefits

• Performance-based commission structure
• 401(k) retirement plan with employer match
• Medical insurance
• Dental & vision insurance
• Paid Time Off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths to support long-term growth

📝 Position Overview

The Customer Care Manager plays a vital role in supporting daily agency operations by ensuring customers receive prompt, professional, and accurate service. Ideal for someone who is customer-focused, organized, and capable of managing both client needs and team workflows in a dynamic environment.

🛠️ Responsibilities

• Answer incoming calls and greet walk-in customers in a friendly, professional manner
• Assist clients with policy questions, billing inquiries, and coverage adjustments
• Process policy endorsements, payments, and administrative tasks
• Follow up on customer requests to ensure timely resolution
• Generate referrals and support sales efforts with leads
• Maintain accurate customer records within the agency management system
• Participate in community events and marketing initiatives

🎯 Qualifications

• Previous customer service experience required; insurance industry experience preferred
• Strong verbal and written communication skills
• Bilingual in English and Spanish is a plus, but not mandatory
• Ability to multitask efficiently in a fast-paced environment
• Attention to detail with excellent organizational skills
• Proficient with computers and eager to learn new software
• Property & Casualty license required or willingness to obtain one

💰 Compensation

Offering a competitive salary range of $52,000–$60,000 plus performance-based commissions and bonuses. Specific compensation details will be discussed during the interview process.

Note: State Farm agents are independent contractors and self-hire their employees. Employees are not employed directly by State Farm, which is responsible for employment decisions concerning its agents' staff.