Atlantic Union Bank Is Hiring A Bilingual Customer Care Center Representative I

Customer Service Representative – Banking

Join our team as a Customer Service Representative! This role involves providing exceptional service to bank customers via phone, email, or fax, ensuring their needs are met with professionalism and efficiency. The position offers flexible shifts and opportunities for growth within a supportive environment. 💼📞

Work Schedule

• Monday – Friday: 11:00 AM – 8:00 PM
• Saturday: 7:00 AM – 5:00 PM

Key Responsibilities

• Deliver high-quality customer service: Answer inbound calls regarding inquiries about Checking/Savings accounts, Online Banking, New Accounts, check orders, and Bankcard requests.
• Account Maintenance: Perform updates and match products to customer needs.
• Customer Needs Analysis: Proactively assess callers’ requirements for tailored solutions.
• Use Standard Protocols: Handle calls using scripts and procedures, knowing when to adapt for complex issues.
• System Navigation: Utilize computerized systems to address and resolve customer concerns.
• Compliance: Follow all applicable laws and regulations, including Atlantic Union Bankshares’ BSA/AML policies.
• Additional Duties: Other tasks as assigned to support team and operational goals.

Organizational Relationship

This role reports directly to a Customer Contact Center Supervisor.

Qualifications & Skills

Education & Experience

• High school diploma or equivalent
• Previous call center experience preferred
• Fluent Spanish skills may be required as needed

Knowledge & Skills

• Strong problem-solving and decision-making abilities, with analytical thinking skills
• Excellent customer service and communication skills via phone and email
• Highly organized with an ability to multitask effectively
• Flexible and adaptable to changing priorities
• Detail-oriented with a focus on quality
• Proficiency in Outlook, Word, Excel, and PowerPoint
• Willingness to work weekend hours on a rotating basis

Compensation & Benefits

Salary will be competitive and considering factors such as education, experience, and certifications. The position offers eligibility for incentive plans or profit-sharing bonuses. Learn more about our benefits at here. 🎉

Equal Opportunity & Workplace Policies

We are committed to being an Equal Employment Opportunity employer and maintain a drug-free workplace.