Sydney Administrators Is Hiring A Bilingual Customer & Producer Support Specialist

Join Our Team as a Bilingual Customer & Producer Support Specialist at Sydney Administrators 🌟

Sydney Administrators is excited to offer a unique opportunity for a dedicated, bilingual professional to enhance our customer support team. If you're passionate about delivering outstanding service and thrive in a dynamic environment, we want to hear from you!

About Sydney Administrators

As a fast-growing, privately owned company, Sydney Administrators provides third-party administration (TPA) support to brokers and carriers within the health and life insurance markets. Our expertise spans a variety of products, including Accident Indemnity, Cancer, Critical Illness, Disability, Medicare Supplement, Life Insurance, and more. Our success is rooted in our commitment to high-quality service and client satisfaction.

Role Overview

We are seeking a detail-oriented, customer-centric bilingual professional to support members, employer groups, providers, and producers across multiple communication channels. Your contributions will help ensure a seamless, positive experience for our clients and partners.

Key Responsibilities

• Provide bilingual (English/Spanish) support via email, phone, chat, and other channels, ensuring timely and accurate responses to inquiries.
• Deliver technical support for client and producer portals, assisting with login issues, navigation, password resets, and troubleshooting platform functionalities.
• Support and triage questions related to commissions, enrollment, eligibility, billing, claims, and plan details from clients, providers, and producers.
• Translate and review client-facing documents, communications, and digital content to ensure clarity, accuracy, and cultural relevance.
• Maintain accurate records by documenting all interactions, follow-ups, and resolutions in administrative systems.
• Identify trends in inquiries or technical issues and escalate insights to support continuous improvement efforts.
• Provide proactive client and producer support through guidance, clear communication, and follow-through.
• Assist in client experience initiatives and operational improvements alongside the Director of Client Strategy & Experience.
• Ensure compliance with data privacy and confidentiality policies, including SOC controls and HIPAA regulations.

Qualifications & Skills

• Fluent bilingual proficiency in English and Spanish (verbal and written).
• Minimum of 2 years’ experience in the insurance industry or a similar TPA role.
• 2-year college degree preferred or equivalent work experience.
• Excellent communication skills in both languages.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Highly organized and detail-oriented, capable of managing multiple priorities.
• Ability to work independently with critical thinking skills to make informed decisions.
• Strong ethical standards and a commitment to professional integrity.
• Effective collaboration with colleagues to foster a positive work environment.
• Client-focused mindset with a capacity to build and maintain external relationships.
• Experience with CRM, ticketing platforms, or benefits administration tools is a plus.
• Previous translation experience or familiarity with translation best practices is advantageous.

Additional Details

Qualified candidates may work remotely within the United States or from their home in the Tampa, FL area. Sydney Administrators is an equal opportunity employer.

Why Join Us?

Be part of a dynamic team dedicated to delivering exceptional service in the health and life insurance sectors. Grow your career with a company that values integrity, teamwork, and client satisfaction.

If you share our commitment to excellence, please submit your cover letter and resume today! 🚀