Advantmed Is Hiring A Bilingual Contact Center Representative

Join Our Team as a Contact Center Representative in the Executive Support Department! 🚀

We are looking for a dedicated and bilingual (Spanish and English) Contact Center Representative to join our team immediately. This full-time remote role offers the opportunity to contribute to healthcare service excellence.

Details of the Role

• Availability: Immediate
• Hourly Rate: $13/hour
• Shift Hours: Full-time, 07:00 AM PST - 05:00 PM PST
• Location: Remote, US 🇺🇸

Applicants must be eligible to work and perform their job responsibilities within the United States. A Windows-based laptop or desktop with video-calling capabilities is required for this role.

About Advantmed

🌐 www.advantmed.com

Founded in 2005 and headquartered in Orange County, California, Advantmed, LLC is a healthcare information management company dedicated to helping health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. We partner with managed care organizations to deliver tailored solutions, including risk analytics, NCQA-certified HEDIS® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education.

Key Responsibilities

Member Outreach and Follow-Up 📞

• Conduct outbound survey calls to members scheduled for in-home health risk assessments
• Ensure that members understand the purpose of the call and feel comfortable providing honest feedback

Survey Administration and Feedback Collection 📝

• Ask structured questions to gather insights on member satisfaction with scheduling, communication, and the assessment process
• Probe for additional comments or suggestions to enhance future experiences

Data Recording and Reporting 📊

• Accurately record responses, insights, and actionable feedback into the contact center's database or survey platform
• Identify and flag negative feedback, urgent issues, or follow-up requests to the appropriate departments