Assurant Is Hiring A Bilingual Contact Center Manager I

Join Our Team as a Unit Manager I at Assurant

Looking for a leadership role in a dynamic environment? We are seeking a bilingual (English and Spanish) Unit Manager to oversee hazard outsourcing services and lead a dedicated team.

🌟 Position Overview

The Unit Manager I at Assurant Plans, organizes, leads, controls, and coordinates the daily activities of associates involved in hazard outsourcing services. This role ensures smooth operations with a focus on security, compliance, and team development.

Work Schedule: Monday through Friday, 12 noon to 9 pm EST.

Language Requirement: Fluent in English and Spanish.

🛠️ Duties and Responsibilities

• Supervise the daily responsibilities of associates managing secure checks related to escrow funds for hazard functions.
• Identify and resolve issues with checks prior to endorsement to homeowners.
• Maintain strict security controls around checks and check stock, ensuring compliance with established procedures.
• Contribute to developing short and long-term goals for the work group.
• Consult with management for guidance on complex issues.
• Monitor performance and manage financial risks to prevent losses and support quality customer service.
• Communicate departmental performance effectively.
• Ensure associates have the tools, supplies, and facilities needed for their functions.
• Enforce corporate, operational, and departmental policies and values.
• Coach and guide associates to foster continual improvement.
• Enforce KPIs related to productivity and quality standards.
• Investigate complaints, identify root causes, and implement prevention controls.
• Promote teamwork and cohesive participation to meet operational objectives.
• Maintain reports and data on performance, attendance, productivity, and staffing.
• Negotiate conflicts productively, resolving personnel issues according to HR policies.
• Recruit top candidates and leverage high performers for critical roles.
• Align staff resources and skills with departmental functions.
• Incentivize and reward excellence within the team.
• Gather feedback for ongoing self-development.
• Participate in client meetings, providing timely and accurate information.
• Maintain service levels and continuously challenge staff to improve skills and operational knowledge.
• Implement controls to monitor process changes and progress.
• Collaborate with outside teams and assist in resolving operational problems beyond own span of control.
• Update Account Executives about client-related changes.

🎯 Job Requirements

• Associate degree or equivalent work experience.
• Minimum of 2+ years of supervisory experience.
• Experience managing call centers or contact centers.
• Desirable: Experience in mortgage servicing, customer service, retail banking, or hazard processing.

✨ Preferred Skills & Experience

• Excellent verbal and written communication skills.
• Understanding of HR policies and procedures.
• Familiarity with workflow management tools.
• Strong interpersonal skills to promote team participation.
• Motivational personnel management methods.
• Ability to engage cross-functional teams.
• Multitasking with a focus on multiple goals and objectives.

🔧 Working Conditions & Physical Requirements

This role primarily involves general office demands.

💰 Pay Range

$42,600.00 - $70,200.00

Note: The posted pay range reflects potential compensation factors, including candidate experience and work location, with opportunities for salary progression.

Positions without an end date are ongoing pipeline requisitions accepting continuous applications.

🌍 Join Our Connected World

Help people thrive by bringing your best work and ideas to Assurant. Learn more and apply today!

U.S. Benefits: Visit myassurantbenefits.com.

International Benefits: Discuss with your recruiter for details.

🌟 About Our Culture

At Assurant, our unique culture is a big part of why talented people choose us. Recognized as a Great Place to Work and one of Fortune’s Most Innovative Companies, we foster a passion for service, innovation, and taking chances — what we call The Assurant Way.

📈 Company Overview

As a Fortune 500 leader, Assurant provides support and protection for major consumer purchases globally. Operating in 21 countries, we develop innovative solutions such as mobile device services, extended warranties, vehicle protection, renters insurance, and more.

🛡️ Equal Opportunity Employment

Assurant is committed to diversity and equal employment opportunity, considering all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.

⚠️ Job Scam Alert

During the application process, we will never ask for personal information like Social Security numbers or bank details. Be cautious and report scams if encountered.