ASRC Federal Is Hiring A Bilingual Contact Center Customer Service Rep.

Join Our Team as a Bilingual Customer Service Representative at ASRC Federal!

ASRC Federal, a leading government contractor dedicated to advancing missions in space, public health, and defense, is looking for a passionate Bilingual Customer Service Representative who is fluent in Spanish to support our growing team. As an Alaska Native owned corporation, we are committed to securing an enduring future for our shareholders and providing a great work environment. Discover why we're recognized as a top veteran employer and a Certified Great Place to Work™! 🌟

About Agile Decision Sciences

As a wholly owned subsidiary of ASRC Federal, Agile Decision Sciences specializes in delivering exceptional customer service solutions to government agencies like the National Highway Traffic Safety Administration (NHTSA). Join us in making a difference!

What You Need to Bring

• Location: Must currently reside in the DMV area (Washington, DC, Maryland, or Virginia)
• Education: High School Diploma or GED required; some college coursework desirable
• Experience: 1-3 years in Customer Service Call Center or Contact Center environments
• Language: Fluency in Spanish is mandatory
• Skills: Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Work Hours: Ability to work from 10am to 7pm or 11am to 8pm, Monday through Friday (no weekends)
• Other Requirements: US Citizenship or legal permanent residency, and the ability to obtain a public trust security clearance

Key Responsibilities

• Handle incoming calls and inquiries related to vehicle registration and other NHTSA matters in a call center environment 😊
• Practice courteous and efficient communication, including proper telephone etiquette:
  • Prepare for calls
  • Speak clearly and listen actively
  • Address caller needs with sensitivity
  • Manage irate callers professionally
  • Screen and transfer calls appropriately
  • Take complete and accurate messages
  • Wrap up calls courteously
• Resolve call center issues promptly and effectively to ensure customer satisfaction
• Identify the core of inquiries and perform follow-up research to resolve issues

Our Benefits & Compensation

We invest in our employees' growth and well-being by offering a comprehensive benefits package, which may include:

• Health, dental, and vision insurance
• Life insurance
• 401(k) retirement plan with matching
• Tuition reimbursement and education assistance
• Paid time off (PTO), holidays, and other paid leave

The salary offered depends on experience, skills, education, and other factors. *Posted salary ranges serve as general guidelines and are not guarantees.*

EEO Statement

ASRC Federal and its subsidiaries are Equal Opportunity Employers. We welcome all qualified applicants and do not discriminate based on race, gender, age, sexual orientation, gender identity, national origin, religion, marital status, disability, protected veteran status, or any other legally protected characteristic.