GoodLeap Is Hiring A Bilingual Client Support Manager

GoodLeap is a leading technology company that offers innovative financing and software solutions to advance sustainable home improvements, empowering over 1 million homeowners and partnering with thousands of professionals globally.

About GoodLeap 🌱

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, including solar panels, batteries, energy-efficient HVAC systems, heat pumps, roofing, windows, and more. Since 2018, our platform has facilitated over $27 billion in financing, making sustainable home upgrades more affordable, accessible, and easier to understand.

We also proudly support our award-winning nonprofit, GivePower, which builds and deploys life-saving water and clean electricity systems across Africa, Asia, and South America, impacting over 1.6 million lives.

Summary 📄

The Bilingual Client Support Manager collaborates with our partners to ensure an outstanding customer experience. Leveraging data insights, the manager identifies areas for improvement, conducts client audits, and manages pipelines to meet customer expectations and company standards. Our goal is to be a trustworthy partner that embodies our mantra: “finance made friendly”.

Essential Job Duties & Responsibilities 🎯

• Deliver exceptional customer service in both Spanish and English to our clients
• Support and collaborate with installers to enhance the customer experience
• Partner strategically with installers on process improvements
• Serve as the primary contact for escalated client issues, ensuring prompt resolution
• Address questions or concerns from existing customers
• Maintain communication with installers regarding projects at all stages
• Manage project pipelines to ensure timely completion
• Document interactions and resolutions accurately within our CRM system
• Conduct monthly partner due diligence checks
• Analyze data to identify trends and opportunities
• Investigate potential fraudulent or suspicious activities collaboratively
• Provide timely support via email, phone, and chat
• Maintain a professional, positive attitude to foster strong relationships with clients and partners

Required Skills, Knowledge & Abilities ⚙️

• Proficiency in multitasking and time management
• Ability to work independently and within a team
• Effective communication with high-profile partners
• Excellent organizational and problem-solving skills
• Strong verbal and written communication abilities
• Ability to adapt under pressure and manage multiple priorities
• Flexibility to accommodate changing business needs
• Knowledge of solar energy systems (preferred)
• Bilingual in Spanish is required

Compensation 💰

Starting at $22.00/hr

Additional Information ℹ️

This role may include additional responsibilities assigned by supervisors or managers. This job description provides a general overview and is not exhaustive. GoodLeap reserves the right to modify job responsibilities, reassign roles, or make other changes as needed, in accordance with applicable law. We are committed to providing reasonable accommodations to qualified applicants and employees under law.

If you are a dedicated professional who values a collaborative culture and meaningful work, we invite you to apply today and become part of our mission to make sustainability accessible for everyone!