Firstrade Securities Inc. Is Hiring A Bilingual Client Support Associate

Join Our Team as a Client Support Associate at Firstrade Securities Inc. 🚀

Firstrade Securities Inc., a leading online brokerage firm based in Queens, NY, is looking for a motivated and dedicated Client Support Associate to enhance our Customer Service Department. If you excel in customer communication and thrive in a dynamic environment, we want to hear from you!

Job Summary

The Client Support Associate plays a key role in assisting customers with Firstrade's investment services. This involves identifying customer needs, resolving inquiries and complaints, and ensuring a high standard of customer service through email, phone, and live chat channels. The ideal candidate provides prompt, respectful, and courteous support to ensure customer concerns are effectively addressed and resolved in written communication.

Responsibilities and Duties

• 📝 Respond to inbound emails and phone calls daily regarding investment information and services.
• 🌟 Deliver exceptional customer service by addressing straightforward inquiries, supported by more experienced team members when necessary.
• 🔍 Evaluate customer information to recommend appropriate products and services.
• 📚 Maintain strong knowledge of our products and services.
• 🧩 Take ownership of customer issues, resolving problems independently or escalating complex issues to supervisors.
• ⚙️ Perform a diverse range of tasks varying in complexity to meet business needs.

Qualifications and Skills

• 🌐 Proficient in Chinese (Writing, Reading, and Typing)
• 📝 Able to read and type in English effectively
• 👓 Attentive to detail and able to utilize customer information for tailored responses
• 😌 Skilled in managing and de-escalating challenging situations
• ⏳ Capable of working in a fast-paced environment, handling multiple tasks accurately and timely
• 🎓 Associate degree preferred
• 💬 Previous chat and/or email customer service experience is a plus

Additional Details

Job Type: Full-time

Pay Range: $24.00 - $27.00 per hour

Benefits 🏥🎉

• 💼 401(k)
• 🤝 401(k) matching
• 🦷 Dental insurance
• 🎁 Employee discount
• 💰 Flexible Spending Account
• 🏥 Health insurance
• 🛡️ Life insurance
• ⏰ Paid time off
• 👁️ Vision insurance

Application Questions ❓

• 🔑 Are you authorized to work in the USA?
• 📝 Do you require sponsorship now or in the future?
• ✈️ Are you willing to attend a one-month in-person training in Queens, NY 11354?
• 📅 Are you able and willing to work during weekends as part of your schedule?

Qualifications

• Education: Associate degree preferred
• Experience: 1 year in customer service preferred
• Languages: English (Preferred), Chinese (Required)
• Location: Flushing, NY 11354 (Preferred)
• Shift Availability: Night shift (Required)

Work Location

Hybrid remote in Flushing, NY 11354