Acquire4Hire Is Hiring A Bilingual Client Success Specialist

Join Our Team as a Bilingual Client Success Specialist! 🚸

Are you passionate about early childhood education and making a tangible difference in children's lives? Early Learning Ventures (ELV) is looking for a dedicated Client Success Specialist - Bilingual (Spanish) to join our Business Services Team. In this role, you'll be a vital link connecting early childcare programs, directors, staff, and stakeholders—providing support, training, and ensuring smooth service delivery. If you're eager to support meaningful projects that impact communities positively, we want to hear from you! Apply now and help us foster lasting partnerships with our providers and stakeholders. 🤝

🌟 Key Duties & Responsibilities

• Support Early Child Care Programs: Provide remote and in-person assistance with product and service information, troubleshoot issues, and resolve problems effectively.
• Conduct Training Sessions: Deliver engaging training on ELV’s products and services to directors and staff through instructor-led sessions and webinars.
• Develop & Maintain Training Content: Create and update materials for both in-person and online training formats.
• Client Onboarding & Retention: Support new clients with onboarding and implementation, ensuring they are well-supported throughout their journey.
• Reporting & Documentation: Keep accurate records in various databases and prepare insightful reports on products and services.
• Stakeholder Engagement: Build and nurture effective relationships with internal teams and external partners, providing ongoing feedback.
• Adhere to Standards: Follow project objectives, policies, procedures, and performance standards diligently.
• Customer Follow-Up: Maintain thorough follow-up with customers, team members, and the broader organization.
• Support Technology & Quality Assurance: Assist with product updates, technology enhancements, and quality checks.
• Collaborate Cross-Team: Work across teams to support organizational goals and initiatives.
• Additional Tasks: Perform other duties as assigned, including occasional translation needs and utilizing CRM tools for client support tracking. 🚀

📝 Requirements & Qualifications

• Language Skills: Fluency in both English and Spanish, with excellent communication skills in both.
• Attention to Detail & Results: Detail-oriented with a results-driven mindset.
• Technical Proficiency: Quick learner of new software systems; proficient with Microsoft Office and familiar with CRM tools, multiple operating systems, and cloud applications.
• Time Management: Strong prioritization skills to handle multiple tasks efficiently.
• Project Management: Experience in delivering projects on deadlines with excellent organizational skills.
• Problem-Solving: Independent thinker with resourcefulness and good follow-up skills.
• Adaptability & Influence: Comfortable with change and capable of effective cross-functional communication.
• Environment: Ability to thrive in a fast-paced, dynamic environment. ⚡

🎯 Experience & Technical Requirements

• 1–3 years of experience in customer service, data entry, or product training.
• Proficiency with Microsoft Office Suite.
• Familiarity with multiple operating systems, cloud-based applications, and CRM tools.
• Ability to navigate multiple browsers, tabs, and windows efficiently.

🏡 Remote Office Requirements

• Private dedicated workspace for remote workdays.
• Reliable internet connection with a minimum download speed of 90 Mbps and upload speed of 15 Mbps.

✨ Nice to Have

• Bachelor’s Degree preferred but not required.

🌟 Benefits & Perks

• Excellent benefits including medical, dental, & vision coverage 😊
• Company-paid life insurance
• 401(k) plan with company match
• Employee assistance programs
• Paid vacation, personal days, and holidays 🏝️

💻 Work Remotely & Flexibility

Enjoy flexible work-from-home options designed to fit your lifestyle and support a healthy work-life balance.

About Early Learning Ventures (ELV) 🏫

Early Learning Ventures (ELV) is a nonprofit organization committed to expanding access to high-quality early care and education (ECE). Through an innovative shared services model, ELV streamlines essential business functions for childcare providers, enabling them to operate more efficiently and sustainably. Partnering with various organizations and leveraging an online platform, ELV helps providers strengthen their operations, save time and money, and deliver superior care to children.

Supported by an Early Head Start-Child Care Partnerships (EHS-CCP) grant, ELV collaborates across six counties in Colorado to deliver comprehensive early childhood services. Our shared services model enhances effectiveness, supporting the development of infants and toddlers and fostering healthier, thriving communities. 🌱