Corporate Immigration Attorneys Is Hiring A Bilingual Client Success Manager

Join a dynamic legal team and gain valuable exposure to federal law and global talent migration processes. This full-time role offers hands-on experience and development opportunities, especially suited for those interested in the legal field and excellent customer service skills.

📝 Full Job Description

This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. Legal experience is not required, but having prior customer service experience will be valuable.

Job Responsibilities

• Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming mail, and collecting and sending outgoing mail 📦
• Answer telephone calls and emails from customers and clients, and direct them to relevant staff 📞✉️
• Interact with clients and handle queries and complaints in a timely manner 🤝
• Place USCIS service request calls
• Handle premium processing forms
• Respond to client messages in the case management system (CMS), subject to attorney approval 💻
• Mail notices to clients as requested 📫
• Prepare cover letters and mail duplicate RFE packages to USCIS
• Perform other administrative duties as assigned

Requirements

• Bachelor’s or Master’s degree is preferred 🎓
• Excellent English writing skills 📝
• Strong attention to detail 🔍
• Outstanding client service skills 🤗
• A high degree of self-motivation and ability to work independently under tight deadlines ⏳
• Demonstrated professional demeanor 💼
• Excellent multitasking and time management skills ⏰
• Mandarin-speaking candidates are highly preferred 🇨🇳

Benefits

• 💼 401(k) retirement plan
• 🤝 401(k) matching
• 🦷 Dental insurance
• 🩺 Health insurance
• ⏳ Paid time off
• 👓 Vision insurance