Sherwin-Williams Is Hiring A Bilingual Client Specialist / Customer Service Specialist

Join our team as a Customer Service Specialist and be the friendly face that helps our customers find the right products and solutions, ensuring a positive shopping experience while supporting store sales goals. 🎨🛠️

About the Role

Customer Service Specialists work closely with both wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the best solutions tailored to each customer. The role involves maintaining high standards of customer satisfaction and product presentation.

Key Responsibilities

• Provide excellent customer service by assisting customers in person and over the phone
• Determine customer needs and present appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately following policies and procedures
• Pull products from the sales floor or warehouse, tint and mix products as needed
• Stock shelves, set up displays, and maintain a clean and organized store environment
• Assist with loading/unloading delivery trucks
• Ensure products and store areas are in-stock and visually appealing
• Operate electronic equipment and handle store merchandise with care

Work Environment & Details

This full-time position is based at Store #2299, located at:

903 Mebane Oaks Rd, Mebane, NC, 27302

Work schedule: 40 hours per week, including evenings and weekends as scheduled.

Qualifications & Requirements

• Ability to read, write, comprehend, and communicate in both English and Spanish
• Capability to lift and carry up to 50 lbs with or without reasonable accommodations
• Willingness to work flexible hours, including evenings and weekends
• Must have received at least a “meets expectations” rating on recent performance if currently internal to Sherwin-Williams
• Access to electronic equipment and a professional demeanor when handling cash, personal information, and store merchandise

Other Important Information

Safety & Security: Because of access to sensitive items, a criminal history review is conducted to protect the business, staff, customers, and the public.

Equal Opportunity: Sherwin-Williams considers all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or any other protected class.

Fair Chance Employment: Complies with applicable laws like the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Important Notice: Our recruiting team will never request payment or sensitive personal information during the application process.

Application Process

1. Step 1: Complete the online application
2. Step 2: Participate in a digital video interview via HireVue — record your interview at your convenience within 7 days of invitation
3. Step 3: Top candidates will be invited for an in-store interview, either at the store or related facilities

Our Commitment to Our Employees

At Sherwin-Williams, we prioritize your well-being with benefits that support healthy, informed, and financially secure living — from healthcare and retirement plans to daily work-life balance. We foster an inclusive environment rooted in connection within our team and community. 🌟🤝