Sherwin-Williams Is Hiring A Bilingual Client Specialist / Customer Service Specialist

Join our team as a Customer Service Specialist and help us deliver exceptional service by working closely with customers to meet their needs and ensure maximum satisfaction. 🚀

About the Role

Customer Service Specialists work directly with both wholesale and retail customers, providing product information, answering questions, and recommending solutions to enhance their experience with Sherwin-Williams.

Key Responsibilities

• Customer Engagement: Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Transaction Processing: Accurately process sales according to company policies and procedures.
• Product Handling: Pull products from the sales floor or warehouse, tint and mix as needed, and maintain proper stock levels.
• Store Maintenance: Stock shelves, set up displays, clean equipment, and keep the store in excellent condition.
• Delivery Support: Load/unload trucks and ensure safe handling of store merchandise and items of value.

Qualifications & Skills

• Excellent communication skills in English and Spanish.
• Ability to lift and carry up to 50 lbs with or without reasonable accommodation.
• Willingness to work flexible hours, including evenings and weekends.
• Internal candidates must have received at least a "meets expectations" rating on their most recent performance review.

Work Location & Schedule

This position is based at Store #2299, located at:

903 Mebane Oaks Rd, Mebane, NC, 27302

This is a full-time role, offering 40 hours per week.

Additional Information

Our commitment to safety and integrity includes:

• Criminal history review to protect our business and community.
• Access to cash, payment methods, electronic equipment, personal information, merchandise, and other valued items may be supervised or unsupervised.
• We adhere to all applicable laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
• Equal opportunity employment; qualified candidates will be considered regardless of race, religion, sex, gender identity, age, veteran status, disability, or other protected categories.
• As a VEVRAA Federal Contractor, we prioritize the referral of Protected Veterans.

Application Process

1. Step 1: Submit your online application.
2. Step 2: Complete a digital video interview via HireVue. You can record your responses at your convenience within 7 days of receiving the invitation.
3. Step 3: Be invited for an in-store interview with our recruitment team, either at the store, wholesale branch, or other facilities.

Our Commitment to Our Employees

At Sherwin-Williams, we strive to help our employees and their families live healthier, save smarter, and feel better. We support you through:

• Competitive wages reflecting your skills, experience, and training.
• Benefits including retirement plans, healthcare, wellness programs, and more.

Important Notices

• We will never request payment or sensitive personal information during the application process.
• We expect high standards of customer satisfaction and professional conduct at all times.