Sherwin-Williams Is Hiring A Bilingual Client Specialist / Customer Service Specialist

Join our team as a Customer Service Specialist and be the vital link between Sherwin-Williams and our valued customers, providing expert advice, solutions, and outstanding service to build lasting relationships. 🎨🤝

About the Role

The Customer Service Specialist collaborates closely with wholesale and retail customers to understand their needs, answer product questions, and recommend the best solutions. This position emphasizes excellent customer service, quick resolution of concerns, and maintaining product quality and visual standards.

Key Responsibilities

• Customer Interaction: Assist customers in person and over the phone by determining needs and presenting suitable products and services.
• Sales & Service: Achieve excellent customer service while consistently meeting store sales goals.
• Transaction Processing: Process sales transactions accurately and in accordance with policies and procedures.
• Product Handling: Pull products from the sales floor or warehouse, tint and mix products as needed to customer specifications.
• Store Maintenance: Stock shelves, set up displays, clean store equipment, and maintain an in-stock and presentable environment.
• Delivery Support: Load/unload delivery trucks and assist with store logistics.

Work Location & Schedule

This full-time position is based at Store #2299 located at:

903 Mebane Oaks Rd,
Mebane, NC, 27302

Working 40 hours per week, including evenings and weekends as scheduled.

Qualifications & Requirements

• Ability to read, write, comprehend, and communicate effectively in English and Spanish.
• Physical ability to retrieve items from shelves, lift and carry up to 50 lbs.
• Willingness to work flexible hours, including evenings and weekends.
• High school diploma or equivalent required.
• Internal candidates must have at least a "meets expectations" (3) rating on their most recent performance appraisal.
• Must be capable of operating electronic equipment and handling store merchandise and payment methods.

Additional Information

Candidate background checks will be conducted to ensure safety and security for our staff and customers. This may include a review of criminal history.

Our company values diversity and equal opportunity. All qualified applicants will receive consideration regardless of race, religion, gender, sexual orientation, national origin, veteran status, disability, age, or other protected categories.

We prioritize health and well-being by offering programs that help employees live healthier, save smarter, and feel better — from healthcare to retirement benefits. 💼❤️

Application Process

1. Step 1: Complete the online application.
2. Step 2: Participate in a digital video interview via HireVue, which can be completed anytime, anywhere — please do so within 7 days of receiving the invitation.
3. Step 3: Top candidates will be invited for an in-store, wholesale branch, or delivery terminal interview.

Important Notices

Our recruiting team will never request payment or sensitive personal information during the hiring process. Be vigilant and safeguard your personal data.

At Sherwin-Williams, your skills, talent, and passion help us achieve great results for our customers and communities. 🌟