Moore DM Group LLC Is Hiring A Bilingual Client Services Representative

Discover a rewarding career as a Client Services Representative - Bilingual Spanish (12:30pm - 9:00pm), where you'll foster one-on-one donor relationships through inbound calls, outbound calls, and email communication.

Description

As the Client Services Representative - Bilingual Spanish (12:30pm - 9:00pm), you will manage direct interactions with callers, representing Moore's clients based on their expectations and guidelines. Your role includes engaging via inbound and outbound calls, as well as email management, to ensure excellent supporter experiences.

Work Schedule

Hours: 12:30pm - 9:00pm, Monday - Friday

About Moore

Moore is a data-driven constituent experience management (CXM) company that drives accelerated growth for clients by delivering integrated supporter experiences across platforms, channels, and devices. We are an innovation-led organization and the largest data, media, and marketing firm in North America serving the education, association, political, and commercial sectors.

Your Impact

• Handle client call queues based on training and call volume. 📞
• Use training and work instructions to perform tasks within client databases according to call requests.
• Make outbound calls using files and databases, following client guidelines—tasks include donor follow-up, donation recovery, "Thank You" calls, and promotional outreach.
• Respond efficiently to client emails using designated scripts, accessed via web-based platforms or email applications.
• Multitask by working within databases, reviewing instructions, and engaging with callers simultaneously.
• Regularly check RMG email and chat applications throughout the day for effective communication.
• Participate in client conference calls, training sessions, and visits as directed by Contact Center leadership.
• Help monitor department billing by tracking daily tasks and flagging any deviations from client protocols.
• Aim to maintain a service level standard of 80% or higher by answering at least 80% of calls within 20 seconds. ⏱️

Your Profile

• High school diploma or GED required. 🎓
• Customer service or call center experience preferred.
• Ability to perform all essential duties satisfactorily—reasonable accommodations provided for individuals with disabilities.
• Strong English communication skills in both written and verbal formats, including scheduling and analysis.
• Basic problem-solving skills utilizing concrete variables.
• Proficiency in Microsoft Office Word and Excel for reporting and documentation. Ability to learn RMG systems and client databases.

How We'll Support You

• Join North America's largest marketing and fundraising company dedicated to the nonprofit industry, emphasizing innovation and growth.
• Collaborate with industry experts across a workforce of over 5,000 employees.
• Benefit from comprehensive healthcare, paid holidays, and generous paid time off to support your well-being and passions.
• Moore is committed to diversity and equal opportunity employment. All qualified applicants will be considered regardless of race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Why Join Moore RMG?

At Moore RMG, we value our employees and offer growing opportunities within a casual yet mission-driven environment. Supporting over 300 top nonprofits nationwide, our team makes a meaningful impact every day and is part of something greater.

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