Help at Home Is Hiring A Bilingual Client Service Representative

Our organization is dedicated to providing top-tier home care services that enable clients to live independently, safely, and with dignity. We believe the home is more than just a place — it’s a hub of health, care coordination, and meaningful moments that transform lives. We are currently seeking a Bilingual Client Service Representative (Spanish/English) who is passionate about making a real difference and creating impact in the community.

Overview

This role offers an exciting opportunity to contribute to meaningful work and help shape the future of community care across the country. Note: The pay range for this position is $20-$22 per hour.

Our Benefits

• 🩺 Comprehensive medical, dental, and vision coverage
• 💼 401(k) retirement plan
• 🎉 Paid time off and holidays
• 🧘‍♀️ Employee assistance programs and wellness initiatives
• ⚖️ Flexible options to support work-life balance

Responsibilities

What You'll Do:

• 📝 Maintain comprehensive records of assigned clients’ files and related paperwork.
• 🔒 Ensure confidentiality of patient/client and agency information, adhering to HIPAA guidelines.
• 🩺 Assign homecare aides based on client needs and the Plan of Care.
• 🧑‍⚕️ Provide coaching to caregivers to uphold high-quality client care and escalate performance concerns when necessary.
• 🔄 Communicate schedules and updates proactively with clients, aides, referral sources, and management.
• 🏠 Conduct in-home visits to assess needs, maintain connection, and adapt care plans accordingly.
• 📊 Prepare and submit routine departmental reports.
• 📝 Document client conditions and overall service accurately and timely.
• 📝 Record and review client satisfaction surveys and in-home visits to foster strong relationships and address concerns.
• 🚩 Handle client complaints professionally, document issues, and report significant problems for resolution. (Note: This is a mandatory reporter role for critical incidents.)
• 🎓 Educate and coach clients on changes to their Plan of Care.
• 🤝 Maintain positive relationships with clients, aides, and referral sources.
• 📋 Ensure compliance with all applicable laws, regulations, and company policies.
• 🔧 Perform other duties as assigned.

For roles involving Developmental Disabilities (DD), compliance with all relevant state regulations on training, documentation, and practices is required. This includes in-person meetings, record-keeping, training completion, and adherence to state guidelines to provide effective and responsible support.

This job description reflects core responsibilities, though management may reassign or modify duties as needed.

Qualifications

What You'll Bring:

• ✅ Excellent organizational skills with the ability to multitask.
• ✅ Ability to provide constructive feedback to improve services.
• ✅ Strong problem-solving skills; professionalism in conflict resolution.
• ✅ Compassionate, responsible, and cheerful attitude.
• ✅ Basic computer literacy and typing skills.
• ✅ Customer service excellence.

Education and Experience

• 🧓 At least 18 years of age.
• 🎓 High school diploma or equivalent preferred; higher education or certifications may be required.
• 🩺 Current PPD or chest x-ray if applicable.
• 💊 Experience with Medicaid, Waivers, or Home Healthcare preferred.
• ⚠️ Other requirements in compliance with state or local regulations.

Management Authority

• 🎯 Conducts performance reviews.
• 🎓 Trains other team members.
• 📝 Oversees and directs the work of associates.

Physical Requirements

• 🔹 Ability to move, transport, or lift up to 50 pounds.
• 🔹 Ability to traverse office and client home environments, including stairs.
• 🗣️ Effective communication skills for clear information exchange.

Travel Requirements

🚗 Regular travel is expected daily or weekly, including in inclement weather, to serve clients effectively.