Law Offices of Sabrina Li P C Is Hiring A Bilingual Client Intake Specialist

Bilingual Client Intake Specialist (Mandarin & English) 🌐

Join a reputable U.S. immigration law firm as a bilingual specialist, providing essential client support and contributing to a dynamic, remote work environment.

Position Details

• Type: Independent Contractor
• Location: Remote | China, Philippines, Malaysia, and Taiwan
• Working Arrangement: Full-time, Virtual

About The Law Offices of Sabrina Li, P.C. 🏢

The Law Offices of Sabrina Li, P.C. is a leading full-service U.S. immigration law firm with offices in Los Angeles, Pasadena, Santa Ana, and Dallas, along with international operations across Asia, Africa, and Central and South America. We are dedicated to guiding individuals, families, and businesses through complex legal challenges with skill, compassion, and integrity.

Recognized as a 2025 Inc. Best Workplaces honoree, our firm invests intentionally in our people and workplace culture. We foster a supportive, collaborative, and growth-oriented environment where team members feel valued, empowered, and equipped to succeed. We prioritize professional development, clear career pathways, and a culture of accountability and respect, enabling high performers to build meaningful, long-term careers.

Why Join Our Team? 🚀

• Comprehensive training to ensure your success
• Opportunities for ongoing professional development and career growth
• Collaborative and empowering culture within a global team
• Fully remote position based in Asia
• Flexible schedule promoting work-life balance
• Work from home with no commute 🏡
• Holiday pay for U.S. federal holidays observed by the firm
• Performance-based bonuses to reward your contributions 💰
• Periodic remuneration reviews to ensure fair compensation
• A team that values initiative, reliability, and professionalism
• An environment that encourages innovation and continuous learning 📚

About the Role 🎯

We are seeking a proactive, detail-oriented Bilingual Client Intake Specialist to serve as the primary contact point for clients and support our team administratively. Fluency in Mandarin and English is essential, with a focus on client communication, scheduling, and organization.

Key Responsibilities 📝

• Serve as the primary contact for client calls, emails, and social media inquiries, providing professional bilingual support in Mandarin and English to ensure effective communication
• Screen inquiries, identify client needs, schedule consultations, and guide clients through the intake process
• Build rapport with clients, follow up on inquiries, and support lead conversion into retained clients, meeting monthly sales and consultation targets
• Manage calendars, inboxes, communications, and deadlines, providing operational support to management
• Maintain accurate client records using CRM systems, tracking interactions, follow-ups, and intake progress
• Communicate professionally with clients, partners, and third parties, maintaining strong relationships
• Collaborate with attorneys and team members to ensure smooth workflows and high client satisfaction

Qualifications ✅

• Minimum 2 years of experience in client relations, customer service, administrative support, or related roles
• Bachelor’s degree in communications, business administration, or a related field (preferred)
• Fluent in Mandarin and English, both written and verbal
• Experience with a U.S.-based law firm, especially in immigration law (highly preferred)
• Familiarity with CRM software, virtual communication, and scheduling tools
• Proficiency in Microsoft Office Suite, email management, and virtual collaboration platforms
• Strong interpersonal skills with attention to detail and multitasking abilities
• Reliable internet connection and dedicated home office setup
• Experience communicating via social media platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn

Working Hours ⏰

Standard hours are 8:00 AM to 5:00 PM Pacific Time (PST). Alternative shift arrangements may be considered to accommodate the wide time differences.

Application Process 📋

Candidates may be asked to complete a short video assessment simulating role-specific scenarios, in addition to the standard application form, to better evaluate skills prior to interviews.

Join Us! 🎉

Become part of our mission to deliver exceptional client service and advance your career in a supportive, professional environment. Due to the high volume of applications, phone inquiries about this position are strictly prohibited. Our hiring team will review all submissions carefully and contact qualified candidates directly.