FrankCrum Is Hiring A Bilingual Client Experience Account Manager

Discover an award-winning workplace with a family-oriented culture at FrankCrum, a leading PEO in Tampa Bay, dedicated to exceptional employee and client experiences. 🎉

About FrankCrum

FrankCrum, based in Clearwater, Florida, has been a Top Workplace for over 10 consecutive years, thanks to its commitment to integrity, prosperity, and affinity. With approximately 500 employees, we serve over 4,000 businesses providing comprehensive HR services, including payroll, employee benefits, HR consulting, and workers' compensation insurance. Our family-centric culture fosters collaboration, respect, and a sense of home. 🤝

Click here to learn more about FrankCrum!

The Role You'll Play to Create Success

We are excited to offer a full-time, partially remote position for a Client Experience Account Manager! In this vital role, you will directly influence our business by enhancing sales and client retention through outstanding customer service. You will be the primary contact outside of payroll, handling issues and concerns from clients and internal teams. 🌟

Key Responsibilities

• Provide exceptional customer service by responding to inbound correspondence, calls, and emails from clients and brokers, ensuring satisfaction.
• Build and nurture client relationships to enhance rapport, experience, and satisfaction.
• Facilitate client requests with internal departments, ensuring timely and satisfactory completion.
• Support clients and internal teams with our technology platforms.
• Project manage complex accounts to meet all client needs.
• Manage and resolve conflicts with clients, brokers, and team members.
• Review and follow up on client cases daily.
• Collaborate with clients, brokers, and departments to deliver superior service and retain accounts.
• Record case notes using case management software.
• Process operational data and statistics.
• Proficiency in Spanish is a plus! 🇪🇸

Attributes We Seek

Ideal candidates will have:

• At least 2 years of related experience in call centers, customer service, or sales.
• A high school diploma or equivalent.

Our Competitive Benefits 🎁

FrankCrum offers a comprehensive benefits package through top carriers, including:

• Zero-dollar cost health insurance for employees; $295/month for family coverage 🏥
• Dental and vision insurance
• Free short-term disability and term life insurance
• Long-term disability and voluntary term life insurance
• Supplemental plans: accidental, critical illness, hospital indemnity, legal, pet insurance 🐶
• 401(k) plan with 100% match on the first 4% contribution, immediate vesting
• Employee Assistance Program at no cost
• Flexible Spending Accounts (Medical & Dependent Care)
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay 🌴
• Education reimbursement up to $5,250 tax-free annually 🎓
• PTO cash out opportunities
• Tickets at Work discounts 🎟️
• Access to the Corporate America Family Credit Union
• Referral bonus programs for employees and clients
• Paid volunteer time volunteering in the community
• Disaster Relief Fund for employees 🌟

What Makes FrankCrum Special

Founded in 1981, FrankCrum is a family-owned business encompassing several companies: FrankCrum Corporate, Staffing, Winston Crum Insurance, and the Insurance Agency. Headquartered on a sprawling 14-acre campus in Clearwater, Florida, our facilities include a subsidized cafe serving made-to-order meals, hosting celebrations, contests, and holiday parties. 🥗🎉

Recognized by Tampa Bay Times as a Top Place to Work for over a decade, we are committed to community involvement through partnerships with Trinity Cafe, Homeless Empowerment Program, Angel Tree, and Clearwater Free Clinic. We cultivate a supportive environment where employees are celebrated for their milestones and exceptional service. 🎖️

Join Us!

If you are passionate about impacting clients' daily business positively and thrive in a collaborative environment, we encourage you to apply now! 🚀

Equal Opportunity Employer

FrankCrum is proud to be an Equal Opportunity Employer and does not discriminate against any individual based on race, color, religion, national origin, age, sex, gender, sexual orientation, military service, disability, and other protected characteristics by law.