Lensa Is Hiring A Bilingual Client Care Representative - 100% REMOTE

Join TEKsystems as a Bilingual Client Care Representative - Remote in Canada! 🌎

TEKsystems, in partnership with Lensa, is seeking enthusiastic bilingual professionals to join their client care team supporting a leading healthcare provider. This is a fantastic opportunity to make a meaningful impact while working remotely across Canada.

About the Role 📝

As a Bilingual Client Care Representative, you will be the first point of contact for members utilizing Employee Assistance Programs (EAP) provided by their employers. Your role involves supporting individuals through various mental health and personal challenges, requiring excellent communication skills, empathy, and problem-solving abilities.

Key Responsibilities 🎯

• Handle inbound clinical support calls for Employee Assistance Programs (EAP).
• Assist members by providing guidance on available mental health resources like therapists and psychologists.
• Book and schedule appointments for clients.
• Respond to crisis calls, remaining calm and empathetic during emotionally distressing situations.
• Maintain a customer-centric approach, demonstrating empathy and active listening.
• Communicate fluently in both French and English, with superior verbal and written skills.
• Manage multiple screens and utilize your tech-savviness to efficiently handle approximately 30-50 calls daily.
• Leverage previous experience in dealing with distressed or vulnerable clients within Employee Assistance or similar settings.

Qualifications ✅

• Full professional proficiency in French and English (speaking, reading, writing).
• 1-2 years of recent customer service experience in fast-paced environments such as call centers, crisis intervention, emergency services, or mental health support.
• Proficiency with MS Office and internet browsers.
• Internet connection with a speed of at least 10 Mbps upload / 15 Mbps download (screenshot required).
• Valid work permit for Canada.

Contract Details & Compensation 💼

This is a 4-month renewable contract with competitive pay rates:

• Standard rate: $21/hr
• Shift Premiums:
  • 8 PM - 11 PM: $23/hr
  • Weekends: $23/hr
  • Overnight (volunteer basis only): $24.30/hr

Work Environment & Schedule 🖥️

• Fully remote, work from home setup required (must have access to a reliable internet modem).
• Availability required Monday through Sunday, with shifts from 6:30 AM to 12:00 AM EST.
• Shift schedules are provided in advance; selection is not available.
• Training period: 3 weeks, Monday to Friday, 9 AM to 5 PM EST.

Additional Details ℹ️

The pay range for this role is $21.00/hr.

This position offers a flexible, fully remote work environment, ideal for professionals seeking a dynamic and impactful role in healthcare support.

About TEKsystems & TEKsystems Global Services 🇨🇦

We are a global leader in business and technology services, dedicated to transforming our clients' operations through innovative solutions across strategy, design, and execution. With a team of over 80,000 professionals serving more than 60,000 clients—including 80% of the Fortune 500—we help businesses thrive in a rapidly changing technological landscape.

TEKsystems is committed to diversity and equal opportunity employment. All qualified applicants will be considered without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected characteristic.