Pair Team Is Hiring A Bilingual Care Team Manager

Join Our Mission to Transform Community Healthcare 🚀

Pair Team is reimagining Medicaid and Medicare services for underserved populations through innovative, tech-enabled, whole-person care that combines clinical, behavioral, and social support. Become a part of our collaborative team and help build a more equitable healthcare system.

About Pair Team 🏥

At Pair Team, we're an innovative, mission-driven company dedicated to serving the most vulnerable communities. As a tech-enabled medical group, we partner with organizations deeply connected to local populations to deliver comprehensive care. Our model focuses on empowering clinicians and care teams to provide compassionate, impactful support, utilizing AI and automation to reduce administrative burdens and improve patient outcomes.

Our team includes nurses, social workers, community health workers, and medical professionals working hand-in-hand with product, technology, and operations teams. We're proud to be one of California's largest Enhanced Care Management providers and are expanding toward building the nation's largest clinically integrated network for high-need patients. Our efforts have led to a 58% reduction in emergency visits and a 29% decrease in hospital admissions.

At Pair Team, we're not just delivering care; we're shaping the future of community-driven, equitable healthcare.

Our Values 🌟

• Lead with integrity: We keep our commitments and act responsibly, valuing authenticity over perfection.
• Embrace challenges: We confront discomfort, support each other in growth, and provide honest, kind feedback.
• Break through walls: We go the extra mile, are resilient to change, and challenge the status quo.
• Act beyond yourself: We uplift each other, respect boundaries, and seek understanding with positive intent.
• Care comes first: We uphold the highest standards for our patients and prioritize self-care to serve others effectively.

In the News 📰

• Forbes: Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity 🎯

As the Care Team Manager, you will be instrumental in our interdisciplinary care model—outreaching and engaging individuals with complex needs such as Serious Mental Illness, Substance Use Disorder, homelessness, or other high medical needs. Building trust and helping individuals access comprehensive, whole-health care is central to your role.

With lived experience and local community insights, you will collaborate closely with clinics, community organizations, and care coordinators. Leading six interdisciplinary pods, you'll support up to 18 Lead Care Managers (LCMs) to deliver stellar patient care and engagement for those with intricate medical and social needs.

This leadership position is perfect for a dynamic professional with a multidisciplinary care background eager to improve healthcare access and outcomes for underserved communities.

Note: Internally, this role is called Lead Care Manager, Team Manager.

What You'll Do 📝

• Lead and Develop Your Team: Foster trust and rapport with LCMs. Provide coaching, support, and management to ensure high performance and team cohesion.
• Ensure Quality of Care: Conduct bi-weekly audits of LCM work to maintain high standards—timely documentation, updated tasks, and personalized care plans.
• Monitor Performance Metrics: Use dashboards to track and improve key indicators. Handle escalations and troubleshooting effectively.
• Training and Onboarding: Develop and roll out training programs. Support hiring processes and maintain SOPs.
• Foster Collaboration: Act as the primary liaison among LCMs, clinics, community supports, and cross-functional teams to ensure seamless communication.
• Drive Process Improvement: Identify and communicate opportunities for enhancing care management and patient engagement efforts across teams.

What You'll Need ✅

• Minimum 2 years of managing large teams, preferably in healthcare or community care settings
• 2+ years engaging with community, patient navigation, or social work
• Experience working within multidisciplinary care models
• Bilingual in English and Spanish
• Strong cultural fluency and community resource knowledge
• Experience working with individuals facing complex needs such as homelessness or mental health/substance use disorders
• Technical skills with CRM databases, Excel, Word, email, and video calls
• A quiet, HIPAA-compliant home workspace with reliable internet and phone access

Preferred Qualifications 🌱

• Lived experience working closely with individuals facing complex needs
• 2+ years of case management experience
• Familiarity with motivational interviewing
• Knowledge of medical terminology
• Problem-solving mindset, resourcefulness, and a proactive attitude
• Highly organized self-starter who handles multitasking with ease
• Adaptability in dynamic environments

Compensation & Benefits 💼

• Salary: $70,000 - $80,000
• Comprehensive health, vision, and dental insurance
• 401(k) retirement plan
• Equity compensation package
• Monthly $100 work-from-home stipend
• Gas reimbursements for on-site days
• Flexible vacation policy
• All necessary equipment provided
• Opportunities for rapid career growth

Our Commitment to Diversity 🌍

Pair Team is an Equal Opportunity Employer committed to fostering an inclusive environment for all. We consider all qualified applicants regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, marital status, age, disability, political affiliation, military service, genetic information, or other protected characteristics. We participate in E-Verify and require a background check for employment.

Interested candidates should apply directly via our career portal. For questions about spam or fraud, contact recruiting@pairteam.com. Due to high application volume, we cannot respond to general inquiries—thank you for your understanding!