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Milan Laser Hair Removal Is Hiring A Bilingual Call Center Supervisor
Join the Leading Laser Hair Removal Team at Milan Laser!
Discover an exciting career opportunity with Milan Laser Hair Removal, the largest and most premier laser hair removal provider in the nation, committed to excellence, fun, and growth! 🌟
Why Choose Milan Laser?
- Industry Leader: The largest laser hair removal company in the country with over 330 locations across 35 states.
- Award-Winning Culture: Honored as one of the Best Places to Work in Omaha 2024.
- Growth & Expansion: An exciting time to join as we aim to expand into a national brand.
Our Unique Culture
At Milan Laser, we're fun, progressive, and value independent thinkers who can bring genuine value to our team. Unlike other companies, we prioritize our team members' growth and well-being!
What We Offer
- Exceptional Benefits: Paid vacation, 401(k), full healthcare (medical, dental, vision), and life insurance.
- Perks: Free laser hair removal services for employees and their spouses or partners.
- Work Environment: A supportive and inspiring atmosphere where growth is encouraged.
Position Details
Location: Omaha, Nebraska
Compensation: $25/hour + monthly bonus + bilingual differential
Status: Full-time, Non-Exempt
Schedule: Rotating 8-hour shifts from 7:00am to 10:00pm
Your Responsibilities
- Developing the team and ensuring quality control for successful conversions
- Reviewing emails, chats, and texts to deliver world-class customer service
- Being open and available for coaching and supporting Call Center staff
- Attending daily and weekly team meetings
- Communicating with field managers regarding client scheduling
- Participating in additional project-based opportunities
Candidate Requirements
- Reliable and predictable attendance record
- Exceptional customer service skills
- Strong knowledge of the Client Coordinator role
- Comfortable with coaching, mentoring, and training
- Excellent organizational and computer skills
- Meticulous attention to detail
- Ability to multitask efficiently in a fast-paced environment
- Exceptional written and verbal communication skills
- Initiative and independence in work style
- Polished demeanor and strong team orientation
- Leadership qualities to coach and develop team members
- Availability to work the posted schedule
Benefits & Perks
- Free laser hair removal for employees and their spouses/partners
- Healthcare coverage starting within 30 days
- Paid time off from day one
- Vested 401(k) retirement plan with employer match
- Work in an exceptional environment!
Work Environment & Physical Demands
- Must remain stationary for extended periods
- Regularly operate computers and office equipment (hand and arm use)
Additional Information
To succeed in this role, candidates must perform all essential duties satisfactorily. Reasonable accommodations are available for individuals with disabilities. We value diversity and are committed to attracting talented team members from all backgrounds. Please note, we are not currently sponsoring visas.