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Lensa Is Hiring A Bilingual Call Center Representative (Remote)

Join MCI as a Bilingual Call Center Representative (Remote) — Make a difference with your communication skills! 🌐💬

Lensa, a dedicated career site helping job seekers find great opportunities in the US, partners with MCI to promote this exciting role. Please note, Lensa promotes jobs on behalf of its clients and does not hire directly.

Position Overview 🚀

MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to a diverse client base. Known for excellence and innovation, we are seeking a dedicated and experienced Bilingual Call Center Representative (Remote) fluent in both English and Spanish. The ideal candidate will demonstrate empathy, responsiveness, patience, and a customer-first mindset, supporting clients via phone, email, and chat channels.

Interested applicants must complete a full application on our company careers page, including screening questions and a pre-employment test.

Key Responsibilities 🧾

Receive inbound and outbound calls courteously, timely, and professionally
Listen carefully, understand customer needs, and resolve concerns effectively
Research systems to find missing information; coordinate with other departments when necessary
Follow client program processes and perform tasks courteously
Utilize systems and technology to complete customer interactions
Adhere to scripts, policies, and procedures
Use knowledge bases and training to provide accurate responses
Protect confidential and personal information in all interactions
Escalate customer concerns appropriately to management
Strive for first call resolution through effective problem solving
Attend training sessions, meetings, and review new materials to stay current
Maintain punctuality and adhere to work schedules
Perform other duties to support the company’s ongoing needs

Candidate Qualifications 🎯

Are you motivated and dedicated? We encourage all positive, driven applicants to apply! The ideal candidate will possess:

Must be 18 years or older
High school diploma or equivalent
Fluent in speaking and reading both English and Spanish
At least 6 months of voice, email, and chat support experience as a Spanish Agent
Excellent organizational, written, and oral communication skills
Computer familiarity, including Windows applications and ability to learn new systems
Basic knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook)
Typing speed of 40+ WPM with 95% accuracy
Grammar assessment score >85%; comprehension skills >90%
Knowledge of CRM platforms is a plus
Strong troubleshooting, evaluation, and follow-up skills
Conflict resolution, problem solving, and negotiation abilities
Capacity to multitask, stay focused, and self-manage in a fast-paced environment
Customer-oriented and team player mindset
Reliability with consistent attendance and punctuality
Flexibility to work shifts, including weekends and holidays

Compensation & Benefits 💼🎁

At MCI, your contributions are valued and rewarded with competitive compensation and benefits designed to support your growth:

HMO, Medical, and Dental coverage
Free meals during training
Opportunities for career growth and professional development
Allowances (Rice, Clothing, Laundry, Meals)
Performance and loyalty bonuses
Regular workplace disinfection and safety measures
Company retreats and off-site events
Social skills enhancement and networking opportunities
In-office rewards, raffles, recognition gifts, and treats

MCI is committed to tailoring benefits to fit our diverse team across various locations, emphasizing effort, growth, and valuing every employee.

Physical & Employment Conditions 🚧

This role involves working in a professional office environment, largely sedentary, with the need to sit/stand for extended periods while using a computer and telephone headset. Employees may occasionally need to move around, reach, or lift objects up to 40 pounds.

Conditions of Employment include:

Legal authorization to work in the job location
Willingness to undergo Level II background checks and drug screening
Willingness to submit to fingerprinting for security purposes

Reasonable Accommodation & Equal Opportunity 🤝

In accordance with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request, unless undue hardship occurs. Please contact Human Resources if accommodations are needed.

We foster a diverse, inclusive work environment. MCI does not discriminate based on age, race, gender, disability, sexual orientation, or other protected characteristics, and we consider qualified applicants with criminal histories in compliance with laws.

About MCI 🏢

MCI is a global leader in customer experience (CX) and digital transformation solutions. Recognized for rapid growth, MCI offers business process outsourcing, staffing, contact center services, and IT solutions across multiple locations worldwide. With over 10,000 employees and numerous subsidiaries, MCI strives to innovate and deliver exceptional performance for clients across various industries.

The above job description provides a broad overview and is not all-inclusive. Responsibilities may evolve, and employment can be terminated by either party at any time. For questions, contact support@lensa.com.

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