Midtown Athletic Clubs Is Hiring A Bilingual Call Center Representative

Join Midtown as a Bilingual French/English Member Support Representative! 🇫🇷🇺🇸

Midtown is looking for a dedicated Full-time Member Support Representative to deliver exceptional customer service in a dynamic call center environment. If you thrive in fast-paced settings and are bilingual in French and English, this could be the perfect role for you!

Location & Work Schedule

• Must be local to the Chicagoland area
• The support team is based at our Chicago headquarters located at 3611 N Kedzie Ave.
• Post-training hybrid work schedule: work from home part of the week, with in-office presence required on Mondays and Tuesdays
• Availability to work flexible hours, including evenings, weekends, and some holidays, is essential

Compensation & Benefits 💼

• Hourly Rate: $26.50
• Benefits: View full benefits package

About Midtown 🏢

At Midtown, our mission is to inspire people to transform their lives. Our members stay longer than at any other major athletic club chain in North America because we prioritize resort-like environments, personalized attention, and vibrant community connections. We believe success starts with attracting and developing outstanding talent at every level of our organization.

The Role: Customer Support Representative

Our Customer Support Representatives are vital in maintaining our promise to inspire members through exceptional service. As the frontline communicator, you will help create a positive, member-focused experience that reflects Midtown’s values.

Why You’ll Love This Job ❤️

• You excel at collaboration and bringing people together
• You listen carefully and communicate effectively
• You foster positive, professional interactions
• Receiving or witnessing excellent service makes you excited

Responsibilities 📝

• Maintain professionalism and empathy in all interactions via phone and written communication
• Follow through on member requests accurately and promptly
• Engage across multiple channels to close communication loops
• Log and escalate complaints appropriately
• Build product knowledge to answer questions confidently
• Process memberships and bookings
• Outreach and follow-up with members regarding delinquent accounts
• Accurately record customer interactions
• Assist with onboarding new team members
• Troubleshoot workflow issues
• Collaborate with teammates and departments for continuous improvement

Experience & Skills 💡

• At least four years of customer service experience
• Bilingual proficiency in English and French (spoken and written)
• Comfortable with computer applications; experience with HubSpot or CSI Spectrum is a plus
• Willing to handle high call, email, and support ticket volumes daily
• High school diploma, GED, or equivalent required
• Embodies core values: kindness, teamwork, passion for helping others, continuous growth
• Maintains a positive, solution-oriented attitude in all situations
• Strong patience and attention to detail for complex cases
• Committed to personal development and process improvements
• Enjoys collaborative team environments

Employee Benefits 🎁

• Complimentary club membership
• Discounts on Midtown products and services
• Access to hundreds of professional development courses
• Health insurance for eligible full-time associates (30+ hours/week)
• And more!

This description outlines the general duties and requirements. Other responsibilities may be assigned as needed to support department operations.

Midtown is an Equal Opportunity Employer.