Conduent State Healthcare, LLC Is Hiring A Bilingual Call Center Customer Service Representative

Join a dedicated team at Conduent, where we deliver mission-critical services for Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the people they serve. This is your opportunity to thrive personally, make a meaningful impact, and be valued for your individuality every day. 🚀

Remote - Bilingual Spanish Call Center Customer Service Representative

What We Provide 📦

• Equipment Provided
• Paid Training
• Full-time with Full Benefits

Compensation & Schedule 💰🕒

Pay is $17/hour, which may be below your state's minimum wage. Please consider this when applying.

Training Schedule: Monday-Friday 8:00 am - 5:00 pm, lasting 5-6 weeks.

Shifts: Availability between 8:00 AM - 8:00 PM on Monday and Thursday, and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.

Join the Conduent Customer Service Team 🤝

Become part of a team that challenges and inspires you to be your best! Grow with us and enjoy a positive, employee-friendly culture while supporting our clients.

Working for You 🎯

• $17.00 per hour (bi-weekly pay)
• Paid Training with Equipment
• Full-time schedule – 40 hours/week
• Career Growth Opportunities
• Employee Discount Program – PerkSpot
• Full Benefits Package – Including health insurance, dental, vision, life & disability insurance, retirement plan, paid holidays & PTO

About the Role 📝

• Serve as the initial contact for inquiries from NJ Family Care beneficiaries and community organizations related to the program.
• Provide one-to-one telephone support to applicants, beneficiaries, and enrollees.
• Document enrollment requests, status changes, complaints, and grievances accurately.
• Enter application and enrollment data into a web-based system for telephone applications.
• Maintain proficiency in NJ Family Care rules, guidelines, and related policies.
• Offer clear, complete, and objective information based on comprehensive program knowledge.

Requirements ✅

• Basic understanding of a call center environment and customer service quality processes.
• Ability to establish and maintain effective relationships.
• Strong problem-solving skills through analysis and feedback.
• Committed to achieving results with empathy and knowledge.
• Ability to work with diverse populations.
• High School diploma or GED.
• Complete an internet speed test meeting minimum requirements.
• Background and drug screening required.

Additional Notes ⚠️

Due to varying state and local wage laws, we are currently hiring only in certain states. We are unable to consider applicants from:

• AK, CA, HI, MA, IL, MT, NY

And metro areas including Minneapolis, Chicago, New York City, Portland, Montgomery County, Seattle, and Washington, DC.

Note: Actual salary and benefits may vary depending on location, experience, and performance. Compensation includes potential bonuses or incentives.

Why Conduent? 🌟

• Comprehensive health and dental benefits
• Retirement savings plan
• Paid holidays and PTO
• Voluntary vision, dental, life, and disability insurance

Equal Opportunity Statement 🤝

Conduent is an Equal Opportunity Employer and considers all applicants regardless of race, gender, age, disability, or other protected classes. We are committed to inclusive hiring practices and providing accommodations for applicants with disabilities. If you need a reasonable accommodation during the application process, download the request form and email it to FTADAAA@conduent.com.