Quantum Metric Is Hiring A Bilingual Business Consultant

Join Quantum Metric’s vibrant, inclusive, and innovative culture where happy, diverse people thrive and grow together in a remote-first environment! 🚀

😎 Our Culture

Quantum Metric’s primary goal is to foster a community of happy, diverse, and inclusive individuals. We are dedicated to empowering our people to become the best versions of themselves through coaching and training programs tailored to accelerate their careers in any direction they choose.

As a remote-first organization, we recognize the importance of building an engaged, diverse, and fun workplace. We regularly host company-wide events, seasonal challenges, and local outings sponsored by Quantum Metric when Zoom fatigue sets in. Our Employee Resource Groups provide spaces to share, discuss, and reflect on topics affecting us both inside and outside of work—from navigating SaaS as a newcomer or first-time parent, to overcoming barriers faced by Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA, and other underrepresented communities.

We deeply value the connections we build with our customers, working with some of the world’s most recognized brands. Our focus is on establishing lasting relationships that drive mutual success.

At Quantum Metric, all experience and educational backgrounds are appreciated. We primarily look for your unique perspective and your ability to embody our core values of passion, persistence, and integrity.

🚀 About The Role

Business Consultant

In this critical role, you will help enterprise clients unlock the full potential of the Quantum Metric platform. You’ll lead customer activation efforts, ensuring each customer achieves measurable business value and long-term success through our partnership.

You will serve as the digital expert for stakeholders ranging from practitioners and power users to top executives. Your responsibilities include delivering tailored training based on organizational needs, guiding clients in digital challenge resolution, and translating insights into actionable recommendations that help clients meet their digital objectives.

Your effectiveness will be measured by account retention, customer adoption of Quantum Metric, and the tangible value created through your support.

🔧 Responsibilities

• Drive Strategic Customer Outcomes: Own a portfolio of large enterprise accounts, advising on activation and business value to meet digital goals. Achieve retention and renewal targets that highlight critical customer needs.
• Deliver Successful Activation: Design and execute use case–based training across all enterprise functions, enabling organizations to address key digital challenges and operationalize Quantum Metric at scale. Facilitate advanced training sessions, workshops, executive briefings, and integrations into customer workflows. Develop dashboards, reports, and alerting solutions to monitor digital experience health.
• Surface Actionable Insights: Identify innovative, high-value optimization opportunities across digital and omni-channel experiences. Provide data-driven recommendations that inform decision-making and digital strategy, contributing to measurable KPIs and sharing wins organization-wide.
• Lead with Product Expertise: Maintain advanced mastery of the Quantum Metric platform, understanding how to leverage its features to resolve business questions. Rapidly troubleshoot and adopt new technologies to maximize client value.
• Deliver Thought Leadership: Offer industry best practices and insights, guiding peers and clients on maximizing platform value. Demonstrate strong problem-solving skills related to digital challenges and activation strategies.
• Elevate the Team: Share expertise in team forums, support colleagues via Slack, and model best consulting practices to foster a collaborative environment.
• Proactively Mitigate Risk: Anticipate renewal risks and monitor client engagement to address issues early. Develop and execute action plans to remediate any deficiencies with leadership support.

💡 Requirements

• Language Skills: Fluent in both English and Spanish, capable of supporting and communicating effectively with diverse customers.
• Experience & Background: 2+ years in digital analytics, product management, digital consulting, or related fields with a proven impact on data-driven decision making.
• Analytics Expertise: Skilled in working with complex datasets to uncover insights and deliver actionable recommendations. Comfortable solving ambiguous business challenges.
• Self-Starter Mentality: Motivated, proactive, and capable of thriving under pressure in fast-paced environments.
• Client Engagement: Confident in serving as a subject matter expert, building trust at the executive level, and delivering impactful consulting and advisory services.
• Communication: Strong verbal and written skills, experienced in training and presenting to large audiences (50+ participants).
• Organization & Flexibility: Excellent time management, prioritization skills, and adaptability to shifting needs.
• Travel: Up to 10% travel to customer sites for onsite enablement.
• Hours: Availability to work aligned with Central Time Zone hours.
• Compensation: Base salary ranging from $90,000 to $120,000, with bonus eligibility.

🏆 Perks and Benefits

This is your chance to be part of a dynamic team that values support, growth, and innovation. Enjoy comprehensive benefits, a collaborative culture, and many resources to advance your career:

• Medical, Dental, Vision insurance (99% premium paid by the company)
• FSA, DCFSA, HSA accounts
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD, Critical Illness, Accident policies
• Healthy Rewards and Discount Programs
• Pet Insurance discounts
• 401(k) with employer match, Options / Equity
• 13 company holidays, Unlimited PTO, Sick leave, Parental/Adoption Leave
• Modern perks: flexible work environment, professional development resources, team-building events
• Recognition programs, onboarding, stipends, and fun swag! 🛍️
• Wellness initiatives like the RECHARGE PROGRAM (disconnect after 3 years for 3 weeks!)

🏢 About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organizations prioritize the customer experience. Our platform offers a structured approach to understanding the digital journey, enabling companies to identify needs, quantify impact, and make strategic decisions.

We support 40% of the world's internet users, partner with nationally recognized brands across ecommerce, travel, finance, and telecom sectors, and boast a 98% customer retention rate.

Quantum Metric has earned accolades including Inc 5000, Deloitte 500, and placements on Glassdoor’s Best Places to Work, BuiltIn, Fast Company, and Forbes lists.

If you're passionate, innovative, and eager to join a diverse team poised for growth, we want to hear from you! 🌟

Note: This description is not exhaustive. Quantum Metric reserves the right to modify responsibilities at any time. All official employment communications will come from verified company channels, and we do not conduct recruitment via unsupported platforms like WhatsApp or Telegram. Please report any suspicious activity to [email protected].