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24 Hour Home Care Is Hiring A Bilingual Assistant Program Manager
Join a Compassionate Team Making a Difference in In-Home Care
24 Hour Home Care is dedicated to positively impacting lives by providing high-quality, personalized caregiving services. With over 15 years of experience, serving more than 16,000 clients and employing a team of over 16,000 caregivers, we redefine what it means to care—all while fostering a culture of growth and innovation. Learn more at www.24hrcares.com.
Who We Are
At 24 Hour Home Care, we are committed to making a positive difference in people's lives every day. Our core values focus on putting people first, striving for excellence, and investing in purposeful innovation to continually improve our services.
Who You Are
You're a passionate, performance-driven team player eager to contribute to our company's growth. You embody our Team 24’s Care &
Competence Principles and Competencies. We invite you to explore our Glassdoor Page to learn more about our culture and leave your review.
The Role: Assistant Program Manager (APM)
The Assistant Program Manager plays a vital role in supporting service delivery for Regional Center consumers by co-leading branch operations alongside the Program Manager or Director. This hybrid position requires coming into our Los Angeles office once a week.
Primary Responsibilities
- Co-lead branch operations: Collaborate with the Program Manager/Director to meet admissions and service goals.
- Support team development: Train staff on intakes, quality assurance, problem resolution, and service delivery.
- Staffing oversight: Ensure providers are scheduled properly and address escalated issues involving consumers and providers.
- Monitoring & Reporting: Track service utilization, prepare reports, and provide insights to promote compliance and efficient resource use.
- Project & Process Management: Assist with office projects, process improvements, and sales/marketing initiatives alongside leadership.
- Recordkeeping: Maintain accurate, compliant consumer and employee records using platforms like Salesforce and RingCentral.
- Compliance & Leadership: Serve as the office lead during leadership absences, ensuring adherence to Regional Center, Title 17, HIPAA, and company policies.
What You Bring to the Table
Skills
- Excellent communication and relationship-building skills with consumers, families, providers, and referral sources
- Strong problem-solving and decision-making abilities in fast-paced environments
- Effective planning, organizing, and prioritizing of multiple tasks and deadlines
- Analytical skills to interpret data and assess project cost-benefit impacts
- Attention to detail and sound judgment when handling sensitive information
- Time management skills to meet deadlines and juggle priorities
- Proficiency in Microsoft Office, Salesforce, and other case management/reporting platforms
Qualifications
- Fluent in Spanish (required)
- Minimum of 1 year management experience in healthcare or related fields
- Experience leading teams and training staff
- Strong verbal and written communication skills
- Reliable transportation and availability outside normal hours for emergencies or staff support
What We Offer
At 24 Hour Home Care, we are proud of our culture of diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
We also comply with the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring fair employment opportunities for individuals with criminal histories. Applicants with criminal records will be evaluated through an individualized assessment process, and they can contact:
- Los Angeles County Department of Business and Consumer Affairs
- By Email: info@dcba.lacounty.gov
- By Web: dcba.lacounty.gov/contact-us
- By Phone: (800) 593-8222
By applying, you acknowledge and accept our Privacy Policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position is $63,898 USD - $71,089 USD.