Harbor Communities Overcoming Violence Is Hiring A Bilingual Arabic/English Case Manager

HarborCOV has been dedicated to supporting Domestic Violence survivors and their families since 1998, offering trauma-informed, culturally sensitive services to empower individuals toward stability and independence. We are seeking a compassionate Bilingual Arabic/English Case Manager to join our team and make a meaningful difference in our community. 🚀

Bilingual Arabic/English Case Manager

Reports to: DV Program Manager

About the Role

The Bilingual Case Manager provides high-quality, survivor-centered, trauma-informed case management for domestic violence survivors and their children. The goal is to support short-term stability and empower participants toward a self-sufficient and empowered life. This role involves advocating for system change, building connections to community resources, and working within a framework of cultural competence, social, and economic justice. 💙

Essential Duties and Responsibilities

• Assess needs: Conduct comprehensive safety and stability assessments.
• Safety Planning: Develop and implement individualized safety plans.
• Case Management: Create and execute detailed service plans that may include housing advocacy, financial planning, and resource connection for children (daycare, summer camps, etc.).
• Advocacy: Provide legal, medical, and employment-related advocacy, making necessary referrals.
• Housing Support: Assist participants in obtaining and maintaining safe, stable housing.
• Emotional Support & Education: Offer face-to-face and hotline support, including DV education and crisis intervention.
• Group Facilitation: Lead educational and support groups.
• Administrative Tasks: Maintain up-to-date files, ensure data accuracy, and manage documentation within software systems.
• Coverage & Participation: Provide hotline, walk-in, and intake coverage as scheduled. Participate in supervision, staff meetings, and trainings.
• Organizational Culture: Foster a culture of accountability and ongoing skill-building.
• Additional Tasks: Perform other duties as assigned.

Core Competencies

• Strong listening, communication, and solution-oriented problem-solving skills
• Ability to de-escalate crises effectively
• Knowledge of community resources, especially in low-income areas
• Capacity to work independently and in team settings
• Understanding of culturally competent, strength-based strategies within an anti-racism, social, and economic justice framework
• Excellent organizational skills and ability to work calmly under pressure
• Enthusiasm for working in a diverse, multilingual environment

Qualifications

• Bilingual (English/Arabic) required
• Bachelor’s Degree or Associate’s Degree with 3+ years relevant experience in the DV field preferred
• Minimum 2 years of case management or direct service experience in domestic violence
• Commitment to social justice and cultural competence, with an eagerness to learn more
• Experience working with and advocating for low-income families
• Group facilitation skills
• Strong crisis management, problem-solving, and interpersonal skills
• Familiarity with Greater Boston human services
• Proficient in written and oral communication
• Computer literacy, including database input, word processing, email, and internet use
• Valid driver’s license and vehicle access preferred

Work Details

Hours: 35 hours/week with some flexibility

Salary & Benefits: $50,000 - $55,000 annually, depending on experience

Application Process

Send your cover letter and résumé to:

Hiring Committee

P.O. Box 505754

Chelsea, MA 02150

Email: hiringcommittee@harborcov.org

Fax: 617-884-9929

Please no phone calls.

About HarborCOV

Harbor Communities Overcoming Violence (HarborCOV) is a forward-thinking nonprofit dedicated to providing culturally relevant emergency resources, long-term support, and affordable housing for survivors of domestic violence and children. We also work to educate the public about domestic violence’s causes and impacts. 🌟

We value diverse life experiences and are an Equal Opportunity/Affirmative Action Employer. Bilingual/bicultural individuals, people of color, Native/Indigenous peoples, those with disabilities, and members of the LGBTQ community are highly encouraged to apply.

Contact Information

• Address: P.O. Box 505754, Chelsea, MA 02150
• 24 hr Hotline: 617.884.9909
• Business Phone: 617.884.9799
• MassRelay: 711
• Fax: 617-884-9929