Amazon Is Hiring A Bilingual Ahs Specialist

Join Amazon's dedicated team as an Account Support Specialist, providing exceptional support to sellers and fostering a positive e-commerce experience. This full-time role emphasizes in-person collaboration in Tempe, AZ, with multilingual communication and a focus on customer success. 🌟

Position Overview

Role: Account Support Specialist
Location: Tempe, AZ
Type: Full-Time, 5 in-office days per week
Language Requirements: English and Spanish
Shift: Sunday - Saturday
Training: 8 weeks (Instructor-led and self-led coursework)

About the Role

Within Amazon’s Account Health Support (AHS) team, the Specialist acts as the primary touchpoint for Amazon’s business partners—our third-party sellers. We aim to eliminate frustrations, deliver sustainable business improvements, and ensure sellers' success on Amazon’s platform. Our team uses standard operating procedures and judgment to provide guidance on complex cases, often engaging through calls and emails—up to 70% of a workday. 📞✉️

What You'll Do

• Communicate effectively: Demonstrate clear, professional communication both written and spoken.
• Provide prompt support: Assist sellers and escalate issues appropriately.
• Maintain professionalism: Always portray the company positively, handling sensitive situations tactfully.
• Manage time efficiently: Work independently and utilize resources effectively.
• Collaborate proactively: Support team efforts and assist with difficult contacts.
• Meet performance metrics: Ensure quality, productivity, first contact resolution, and attendance goals.
• Analyze and improve: Use data to identify trends and suggest improvements.
• Coordinate with departments: Resolve seller issues through cross-team collaboration.

Basic Qualifications

• At least 1+ year of customer service experience
• Proficiency with Microsoft Office applications
• Flexibility to work various schedules, including weekends, nights, and holidays
• Experience in payments or e-commerce sectors
• Must be able to work onsite in Tempe, AZ five days a week

Preferred Qualifications

• Strong problem-solving and root cause analysis skills

Why Amazon?

Amazon is committed to an inclusive culture that empowers employees to deliver outstanding results. We are an equal opportunity employer and provide accommodations for candidates with disabilities during the hiring process. 🤝

Compensation & Benefits

Our pay ranges from $31,200 to $64,300 annually, depending on location and experience. Amazon offers a comprehensive total compensation package, including equity, sign-on bonuses, medical benefits, and more. Visit here for details.

Application Details

This position remains open until filled. Applicants are encouraged to apply via Amazon’s internal or external career sites.

Additional Information

For workplace accommodations or support during the application process, please visit this link.

Company:

Amazon.com Services LLC

Job ID: A3114014