KleenMark Is Hiring A Bilingual Account Manager

KleenMark, Wisconsin’s largest independent commercial cleaning and supply company with over 60 years of industry experience, is seeking a talented Account Manager to join our team and enhance client relationships, drive business growth, and maintain our high standards of service excellence.

Company Overview 🧼✨

Operating in a multimillion-dollar industry, KleenMark specializes in healthcare, commercial, life sciences, manufacturing, and education sectors. With a dedicated team of over 900 technicians, we clean more than 30 million square feet daily. Proudly family owned, our core values are Trust, Teamwork, and Results. Join us and be part of a company committed to excellence and growth!

Job Overview 🚀

We are looking for a dynamic and experienced Account Manager to oversee our client accounts. The ideal candidate will demonstrate strong leadership, strategic thinking, and a proven ability to improve processes and develop business. This role is essential in managing resources, boosting productivity, and contributing to KleenMark’s overall profitability.

Job Summary 🎯

The Account Manager is responsible for ensuring overall customer satisfaction. This includes building and maintaining long-term client relationships and managing our cleaning staff effectively.

Essential Roles and Responsibilities 📝

Management 🤝

• Ensure overall satisfaction of assigned accounts.
• Adhere to company policies and procedures.
• Collaborate with departments such as Sales, HR, and KMD as needed.

Financial Management 💰

• Oversee the financial success of accounts and territory.
• Maintain and evaluate account activity, payroll, and budget reports.
• Complete necessary paperwork; monitor and analyze payroll and budgets.
• Actively promote and sell services and products to boost revenue.

Customer Relations ❤️

• Build and nurture long-term client relationships.
• Maintain Quality Assurance through the Connect app and conduct business reviews.
• Perform monthly building inspections to ensure high standards.
• Address and resolve customer requests promptly; follow up for satisfaction.
• Participate in startup processes for new accounts.
• Expand customer accounts by bundling services and products.

Employee Development 🧑‍🤝‍🧑

• Collaborate with HR on training, hiring, disciplinary actions, and performance management.
• Coach, motivate, and develop employees.
• Provide necessary supplies and organize employee training programs.
• Ensure all cleaning functions are performed to company standards.
• Conduct annual employee reviews on schedule.

Professional Development 📚

• Participate in quarterly management training sessions.
• Engage with outside professional organizations for personal and business growth.

Safety 🦺

• Promote a safe work environment for all stakeholders.
• Follow and enforce safety programs and monthly safety topics.
• Assist HR with accident documentation and safety training for new hires.

Other Responsibilities 🌟

• Deliver exceptional customer service internally and externally.
• Maintain punctuality, work overtime when needed, and travel locally.
• Follow company “Green” practices.
• Maintain a valid driver’s license and good driving record.

Qualifications & Experience 🎓

Preferred: Bachelor’s degree in Business Administration or related field, with 3–5 years of management experience.
Required: Bilingual in English and Spanish with the same experience; proficiency in reading, writing, and speaking English is essential.

Knowledge, Skills & Abilities 🧠

• Excellent communication, leadership, and organizational skills.
• Strong problem-solving capabilities and flexibility.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).

Physical Demands & Work Environment 🏢

While performing job duties, employees must use a keyboard, calculator, telephone, and occasionally climb or reach. The work environment involves moderate noise levels, and safety protocols must be followed when handling cleaning products. Reasonable accommodations are available for employees with disabilities.