Fresha Is Hiring A Bilingual Account Manager

Fresha is a leading marketplace platform for beauty and wellness, trusted by millions globally, offering exciting career opportunities to passionate professionals eager to make an impact in a dynamic environment.

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. With over 130,000+ businesses and 450,000+ professionals using it, Fresha processes over 1 billion appointments to date.

Headquartered in London, United Kingdom, Fresha operates through 15 global offices across North America, EMEA, and APAC.

Fresha enables consumers to discover, book, and pay for beauty and wellness appointments with local businesses via its marketplace. Meanwhile, beauty and wellness providers utilize an all-in-one platform to manage operations with intuitive business software and financial technology solutions.

Fresha’s ecosystem equips merchants with everything needed to run their business seamlessly by facilitating:

• Appointment bookings
• Point-of-sale transactions
• Customer records management
• Marketing automation
• Loyalty programs
• Beauty product inventory management
• Team management

The consumer marketplace expands revenue potential for partner businesses by leveraging online bookings and automated marketing via mobile apps, integrated with major tech brands like Instagram, Facebook, and Google.

Role Overview

In light of our exciting growth trajectory, we are seeking an Exceptional Account Manager to join our global team.

This role reports directly to the Head of Account Management and collaborates with commercial, marketing, and product teams. You will be responsible for building long-term client relationships, driving revenue growth, and enhancing retention on the Fresha platform.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys autonomy, welcomes challenges, and wants to make a meaningful impact.

What You Will Be Doing

• 🤝 Collaboration: Work closely with other departments to ensure a seamless partner experience.
• 🎯 Accountability: Meet KPIs related to monetization, revenue growth, and retention by proactively engaging and educating partners on Fresha’s platform value.
• 🚀 Execution: Analyze reports and implement effective plans to upsell and increase revenue from existing accounts.
• 🤝 Building: Foster strong partner relationships through face-to-face and virtual meetings.
• 📈 Engaging: Maintain a consistent contact strategy within your portfolio to keep partners engaged and reduce churn.

Note: This list is not exhaustive; additional activities may be assigned as needed.

What We Are Looking For

• 🔑 Experience: Minimum 2 years of successful Account Management with proven revenue growth.
• 🔄 Manage Full Sales Cycle: 2+ years guiding accounts from onboarding to long-term revenue generation.
• 💼 Selling into SMB: 2+ years closing sales and generating incremental revenue in SMB markets.
• 🤝 Team Player: Willing to collaborate and assist team members whenever needed.
• ⚡ Fast-paced Environment: Comfortable working in a dynamic and evolving setting.
• 📊 Commercial Growth: Demonstrable experience managing and driving growth across a large account portfolio, ideally within SaaS.

Added Bonus

• 🌍 Bilingual: Fluency in English and Spanish.
• 🎯 Multi-selling: Experience selling multiple products simultaneously.
• 🛠️ CRM Experience: Familiarity with CRM tools like HubSpot.

At Fresha, we value passion and potential alongside skills. Enthusiastic learners are encouraged to apply, even if they don't meet every requirement. We are committed to fostering growth and supporting your success.

Interview Process

• 📞 Screen Stage (30 mins): Video call with a Talent Team member.
• 📝 1st Stage (45 mins): Interview with our Head of Account Management.
• 🎥 Final Stage (60-75 mins): Discussion with the Account Management Leadership team.

Our goal is to complete the interview process and provide feedback within 2 to 3 weeks. Every application is manually reviewed by our talent team; while we aim for feedback within 7 days, high application volume may extend this timeline.

Compensation & Benefits

Salary Range: $100,000 - $120,000 per year

Total OTE: $100,000 - $120,000

Inclusive Workforce

At Fresha, we are committed to creating a culture of inclusion where individuals from all backgrounds feel valued and empowered. We do not discriminate based on race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any legally protected characteristic.

If you have accessibility requirements to support you during the interview or employment, please let us know so we can assist you.