Amaze Health Is Hiring A Bilingual Account Manager

🌟 Join Amaze Health as we revolutionize concierge-style virtual healthcare, providing patients with compassionate, expert support anytime they need it—focused on building trust and empowering health ownership.

About Amaze Health

Amaze Health delivers personalized virtual care that feels like having a trusted "doctor friend" on call 24/7, covering everything from sudden illnesses to chronic conditions and mental health. Our mission is to simplify healthcare, guiding patients with clarity, compassion, and confidence while fostering genuine partnerships. Beyond just treatment, we prioritize making sure people feel heard, supported, and cared for throughout their health journey. Join us as we transform healthcare, one patient at a time! 🚀

Position: Bilingual (Spanish/English) Account Manager

We are seeking a detail-oriented and service-driven professional to serve as a primary point of contact for our clients. This role focuses on client engagement, onboarding, communication, and providing continuous support to ensure long-term satisfaction and success.

This is a remote position requiring 50-75% travel monthly, with a need for strong assessment skills and collaboration with care teams.

Key Responsibilities

🤝 Client Engagement & Relationship Management

• Serve as the primary contact for assigned client accounts
• Foster long-term relationships by understanding client goals, benefits structure, and service expectations
• Lead onboarding, implementation, and ongoing engagement initiatives
• Maintain proactive, regular communication to ensure clients are supported and informed

🩺 Client Success & Support

• Assist clients with questions related to benefits, healthcare services, or plans
• Guide clients through processes, timelines, and best practices for successful adoption
• Respond promptly and professionally to inquiries, requests, and concerns
• Identify potential issues early and collaborate with internal teams to resolve them

🔍 Attention to Detail & Execution

• Accurately manage client data, benefits details, documentation, and timelines
• Ensure all communications, materials, and follow-ups are complete and polished
• Maintain detailed, up-to-date client records in internal systems
• Coordinate cross-functionally to meet deadlines and quality standards

📝 Requirements

• At least 2 years of experience in account management, customer success, client services, or support
• Fluent in both English and Spanish
• Strong passion for delivering exceptional customer service and client experience
• Preferred experience in employee benefits, healthcare, insurance, wellness programs, or related fields
• Exceptional attention to detail, with the ability to juggle multiple accounts and priorities
• Excellent written and verbal communication skills
• Highly organized with reliable follow-through and time management
• Comfortable working in a fast-paced, client-facing environment
• Proficiency with CRM systems and standard business tools
• Ability to collaborate across teams and adapt to evolving client needs

🎁 Benefits

• Comprehensive benefits package including medical, dental, and vision coverage
• Paid time off and holidays
• 401(k) retirement plan
• Remote work location, with residency requirements in Houston or Northern Florida
• Applicants must live within a reasonable driving distance to a major airport
• Salary Range: $60,000 to $90,000 annually