TD Bank Is Hiring A Banking Associate

Join Our Team as a Banking Associate — Providing Exceptional Customer Service in Philadelphia, PA

Discover an exciting opportunity to grow your career in banking with TD, where fair compensation, customer-centric values, and development opportunities are at the forefront.

Work Location & Hours 🏢

• Location: Philadelphia, Pennsylvania, United States of America
• Hours: 40 hours per week

Compensation & Benefits 💰

Our pay range for this role is $22.00 - $27.75 USD. TD is committed to equitable pay, supporting colleague growth, and providing opportunities for skill enhancement. The actual starting pay will be tailored based on your skills, experience, and organizational needs.

Feel free to have an open chat with your recruiter about compensation specifics during your interview process.

Line of Business 📊

Personal & Commercial Banking

Job Description 📋

The Banking Associate is a professional role focused on delivering TD’s brand promise at a retail store location. You will accurately process banking transactions and provide guidance and education on products and services to help customers meet their financial goals.

Depth & Scope 🔍

• Perform diverse tasks including transaction processing, account openings, and customer education on banking products.
• Build trust with customers through educational content, consultative support, and proactive insights.
• Utilize TD's systems to manage customer relationships and deepen engagement.
• Identify financial needs and guide customers toward appropriate products/services or refer to specialists.
• Handle daily banking transactions on teller lines or digital platforms, addressing customer needs promptly.
• Engage customers in financial advice, lead management, and outreach activities to strengthen relationships.

Education & Experience 🎓

• High school diploma or GED required
• Minimum 1 year experience working with customers (volunteering, education, military experience preferred)
• Customer Service skills are a plus
• Flexibility to work evenings, weekends, and holidays as scheduled
• Teller experience and completion of teller and platform training preferred
• Strong organizational and communication skills
• Problem-solving and prioritization abilities
• Proficiency in Microsoft Office; Notary License preferred

Customer Accountabilities 🌟

• Provide legendary customer service, promoting and educating on TD products
• Build and nurture customer relationships through active listening and needs assessment
• Manage customer wait times and coordinate appointments with banking specialists
• Represent the first point of contact, supporting customer inquiries and resolution
• Drive referrals and support broader financial needs while ensuring compliance with policies

Shareholder & Regulatory Responsibilities 📝

• Maintain compliance with regulations like Bank Secrecy Act, Patriot Act, and Internal Policies
• Process transactions accurately, including account openings, closings, and servicing
• Ensure proper authentication and security procedures for all transactions
• Perform cash handling duties responsibly and securely

Team & Physical Requirements 🏃‍♀️

• Foster a positive, inclusive team environment aligned with TD’s culture
• Participate in training, mentoring, and continuous development activities
• Physical demands include frequent sitting, standing, walking, and processing transactions, with occasional lifting and movement

Who We Are 🤝

TD is a leading global financial institution, the fifth-largest in North America, serving over 27 million households worldwide. Our colleagues are dedicated to making banking simple, human, and accessible for all.

Total Rewards Package 🎁

Our comprehensive benefits include competitive salary, incentives, health and well-being programs, retirement plans, paid time off, discounts, and career development opportunities. Learn more.

Colleague Development & Support 🌱

We invest in your growth through regular performance reviews, training platforms, and mentorship programs. TD values diversity, inclusivity, and your potential to achieve meaningful career milestones.

Training, Onboarding & Application Process 🚀

• Structured onboarding to prepare you for success
• Transparent interview communication via email or phone
• TD is an equal opportunity employer. Accommodations for candidates with disabilities are available—please email USWAPTDO@td.com for assistance.
• Federal law prohibits discrimination based on race, gender, age, disability, and other protected categories.