TD Bank Group Is Hiring A Banking Associate Bilingual

🌟 Job Opportunity: Banking Associate - University City (Bilingual Arabic, French, Mandarin, Spanish, or Swahili Preferred) (30 hrs)

Join TD Bank in delivering exceptional banking experiences while growing your career in a dynamic and inclusive environment. Below are the details and responsibilities of the role.

🏢 Work Location

Philadelphia, Pennsylvania, United States of America

⏰ Hours & Compensation

• Hours: 30 hours/week
• Pay Range: $22.00 - $27.75 USD per hour

💼 About TD Bank & Compensation Philosophy

At TD, we are committed to fair, equitable pay and continuous growth opportunities. Our policies allow colleagues to progress within their roles, with salary adjustments reflecting skills, experience, location, and business needs. We encourage open dialogue regarding compensation with recruiters to provide transparency and clarity.

🧾 Line of Business

Personal & Commercial Banking

📄 Job Description

The Banking Associate is a key professional role responsible for accurately completing banking transactions and providing educational support on our products and services to help customers achieve their financial goals. This role reflects TD’s brand promise at the store level.

🔍 Depth & Scope of Responsibilities

• Process customer transactions, open new accounts, and educate customers on banking products/services.
• Build trust through educational content, consultative support, and proactive insights.
• Engage customers using TD's systems to deepen relationships and provide guidance.
• Identify customer financial needs and promote relevant products, referring to specialists as needed.
• Handle daily banking transactions on the teller line or platform, educating customers on related tools and services.
• Service clients in various capacities, including account openings/closings, debit/credit issues, regulation E, and digital banking.
• Lead customer outreach efforts via calls, SMS, and appointments to foster ongoing relationships.

🎓 Education & Experience

• High school diploma or GED
• At least 1 year of experience working with customers (volunteering, education, military experience acceptable)
• Customer service skills preferred
• Ability to work evenings, weekends, and holidays as scheduled
• Teller experience and completion of Teller training preferred
• Strong organizational and communication skills
• Effective problem-solving and prioritization abilities
• Proficiency in Microsoft Office
• Notary License (preferred)

🧑‍💼 Customer Accountabilities

• Deliver legendary customer service, promote TD products, and educate clients.
• Build and maintain customer relationships through active listening and product knowledge.
• Manage wait times and schedule client meetings effectively.
• Serve as the first point of contact for customer inquiries, facilitating traffic and resolutions.
• Support the Bank's customer service strategy and drive referrals.
• Ensure compliance with all policies, procedures, and regulatory requirements.
• Complete all compliance-related training and internal/external audits promptly.

🌍 Shareholder & Operational Accountabilities

• Minimize risks by adhering to regulations like the Bank Secrecy Act and Patriot Act.
• Process transactions accurately, including account maintenance and cash handling.
• Follow policies for customer authentication, open/close procedures, and cash drawer management.
• Act as Dual Control agent when required, maintaining security and compliance.

🤝 Employee & Team Responsibilities

• Contribute positively to team and organizational culture.
• Participate actively in performance and development activities.
• Represent TD as a brand ambassador, internally and externally.
• Seek opportunities for continuous improvement and skill development.
• Support diversity and inclusion initiatives, fostering an inclusive work environment.
• Mentor new colleagues when applicable.

🧍‍♂️ Physical Requirements & Travel

• Perform sedentary and multiple tasks regularly.
• Frequent sitting, standing, walking, and operating office equipment.
• Occasional lifting under 25 lbs.; infrequent over 25 lbs. and physical movements like squatting, bending, kneeling, crawling, climbing, reaching, pushing, pulling, and twisting.
• Travel: Occasional domestic; no international travel required.
• Continuous concentration and problem-solving necessary.

🌟 About Us & Total Rewards

TD is a leading global financial institution, committed to making banking remarkably human and simple. Our diverse team of over 95,000 colleagues fosters deeper relationships and ensures disciplined execution. Our Total Rewards package includes competitive salary, incentives, benefits, retirement plans, paid time off, banking discounts, professional growth, and recognition programs.

🚀 Colleague Development & Onboarding

We support your career goals through regular development conversations, training, mentoring, and online learning platforms. We are committed to fostering a respectful and inclusive workplace, ensuring everyone can unlock their full potential.

🔍 Interview & Accommodations

We will contact suitable candidates for interviews and aim to communicate outcomes promptly. TD Bank is an equal opportunity employer. If you require accommodations during the hiring process, please contact USWAPTDO@td.com with your details and needs.