Haley Automotive Group Is Hiring An Automotive Service Appointment Coordinator Bilingual

We are seeking a friendly and customer-focused individual to join our team, dedicated to providing exceptional service and support within our dealership environment.

Position Summary

• Knowledge of Company Products: Familiarity with labor rates, menu item prices, models, series, options, warranties, vehicle maintenance, standard equipment, and specifications.
• Customer Sensitivity & Empathy: Demonstrates care and understanding towards customers, with a strong interest in exceeding their expectations.
• Effective Communication: Capable of addressing customer hesitation and resistance with patience and empathy.
• Professional Image: Projects a positive image during every telephone interaction.
• Team Collaboration: Works collaboratively across all dealership departments, charting and monitoring daily activities.
• Flexible Scheduling: Able to work a flexible schedule, including weekends and evenings.

Customer Service Orientation

• Believes that the customer is the most important aspect of our business.
• Devotes maximum effort to delivering the highest levels of customer service.
• Feels a personal sense of achievement when customers are delighted.
• Understands and anticipates customer needs, working tirelessly to meet them.
• Willing to go above and beyond to help customers and resolve issues.
• Strives to ensure the customer experience is exceptional.
• Views customer complaints as opportunities to create customer satisfaction.
• Driven to make every customer feel valued.

Ideal Candidate Profile

The ideal candidate has:

• Post-secondary education or training
• Previous experience in a similar role (administrative, clerical, call center, customer service, etc.)
• Working knowledge of automotive sales and service
• A pleasant and courteous personality
• Strong administrative and organizational skills
• Proficiency in phone and computer skills
• Excellent communication (both oral and written in English and Spanish) and interpersonal skills