jtbamericas Is Hiring An Associate Japanese Answering Service

Join JTB Hawaii Travel, LLC as a Japanese Call Center Associate! 🌺

Exciting opportunity to work remotely in a full-time role supporting Japanese-speaking customers 24/7 in a dynamic travel environment.

Job Overview

Position: Japanese Answering Service Associate

Location: Remote (24/7 coverage required)

Dayforce Code: Hawaii-Associate-Japanese Answering Service

Pay Range: $17.00 - $22.50 hourly

This department provides round-the-clock Japanese call support for industry partners, assisting customers with inquiries, bookings, and more.

Primary Responsibilities

• Serve as the client’s service desk by providing information and support to customers in Japanese.
• Handle sales and booking of optional tours and golf activities via telephone, email, and website channels.

Essential Job Functions

Percentage of Time	Function
80%	Customer Service: Use communication platforms to assist customers and manage bookings. Upsell additional services.
20%	Reporting & Communication: Complete daily call reports. Communicate follow-up needs to incoming shifts. Escalate issues to management when necessary.

Other Duties: Perform special projects and miscellaneous tasks as assigned by management.

Minimum Qualifications

Education & Experience

• High school diploma or equivalent.
• Over 1 year of experience in the travel industry or related skills.

Skills & Knowledge

• Fluent in both English and Japanese (reading, writing, speaking).
• Knowledge of the tour industry, Japanese culture, and etiquette.
• Proficiency with Microsoft Office, email, and standard office equipment.
• Accurate math skills, including calculator usage for rates and percentages.

Working Conditions

Hours & Schedule

• 24-hour availability, including weekends and holidays.
• Regular attendance required; may work outside normal hours.

Work Environment

• Air-conditioned office or remote workspace.
• Exposure to varying weather conditions, noise, dust, fumes, and vehicle exhaust.

Equipment Used

• Office equipment: phones, fax, copier, computer, scanner.
• Software: Windows OS, MS Office applications.

Physical & Mental Demands

• Constant sitting, grasping, handling, with good vision and hearing.
• Must be self-motivated, resourceful, and able to handle challenging situations professionally.
• Minor physical movements: standing, walking, bending, reaching (seldom).

Communication Expectations

• Constant verbal and written communication with customers, vendors, and team members.
• Frequent interactions with co-workers via verbal and written exchanges.
• No supervisory or training responsibilities associated with this role.