Hilton Is Hiring An Assistant Outlet Manager

Join Our Team as an Assistant Outlet Manager (Vietnamese or Chinese) 🌏

Embark on a rewarding career with Hilton, a global leader in hospitality, and contribute to delivering unforgettable experiences to our guests in Vietnam.

Work Locations 📍

• La Festa Phu Quoc, Curio Collection by Hilton
• Sun Premier Village Primavera, An Thoi, Phu Quoc

About Hilton 🌟

With thousands of hotels across more than 100 countries, Hilton offers countless opportunities to delight. Our brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many more. We are committed to creating memorable experiences for millions of travelers every year.

If you believe in the impact of global travel and enjoy making a difference, you could be the perfect fit for our team. At Hilton, we never forget our purpose: to delight our guests, team members, and owners alike.

Role Overview 📝

The Assistant Outlet Manager supports the Outlet Manager with overseeing restaurant operations, adhering to Hilton policies and procedures, and ensuring exceptional service delivery.

What Will I Be Doing? 🎯

• Customer Service: Maintain a high customer focus, addressing guests’ needs promptly and effectively.
• Problem-Solving: Take initiative to resolve issues, communicating clearly with guests and colleagues.
• Operational Enhancement: Suggest improvements to procedures and promote Hilton’s services.
• Safety & Environment: Ensure all duties promote safety for yourself and others.
• Creating a Memorable Experience: Foster a positive environment focused on delivering an exceptional guest experience.
• Feedback & Improvement: Seek and act on customer and team feedback to enhance service quality.
• Handling Requests: Respond promptly to customer requests and assist during peak times.
• Proactive Guest Assistance: Anticipate guest needs and train team members accordingly.
• Standards & Training: Maintain and enforce departmental standards and conduct regular training.
• Team Scheduling: Prepare rosters aligning with business needs and external factors.
• Interdepartmental Coordination: Collaborate with Front Office, Groups & Tours, Engineering, and Housekeeping teams.
• Shift & Operations Management: Oversee daily operations, briefings, and handovers.
• Communication & Goals: Keep the team informed and aligned with hotel and departmental objectives.
• Sales & Marketing: Identify sales leads, assist with event promotions, and promote the outlet’s offerings.
• Cost Control & Financial Analysis: Monitor budgets, explain variances, and manage departmental expenses.
• Staff Development: Assist in recruitment, training, coaching, and performance appraisals.
• Health & Safety: Uphold OH&S standards, promoting safe working practices.
• Additional Duties: Perform any other responsibilities as assigned, with management’s discretion.

What Are We Looking For? 🚀

• 2-4 years of managerial experience in a 4- or 5-star hotel environment
• Proficient in English, both written and spoken
• Computer literate
• Motivated, enthusiastic, and eager to learn
• Flexible in adapting to changing needs
• Strong leadership and team management skills
• Customer-focused with excellent service standards
• Knowledge of F&B operations, cost control, and merchandising
• Attention to detail and interpersonal skills
• Competencies in people management, communication, and planning
• Aspiring to grow into an Outlet Manager role
• Outgoing personality and willingness to work long hours

Why Work for Hilton? 🌍

Hilton is a leading global hospitality company committed to offering memorable experiences. Join us and be part of a team dedicated to filling the world with warmth and hospitality, creating remarkable guest experiences every day. Our team members are at the heart of our success.

Additional Information 📝

• Schedule: Full-time
• Brand: Curio Collection by Hilton
• Job Role: Food and Beverage

⭐ Equal Opportunity Employer / AA / Disabled / Veterans