Chinatown Community Development Center Is Hiring An Assistant Manager Bilingual

Join our team as a Bilingual Assistant Manager at 227 Bay, where you'll play a vital role in managing daily building operations and making a difference in our community! 🏢✨

Position: Assistant Manager - 227 Bay (Bilingual in Cantonese)

Job Summary

The Assistant Manager supports the Property Manager in overseeing all aspects of building operations. This includes office management, handling administrative paperwork, responding to resident inquiries, and resolving resident issues. Ideal candidates are team players with strong interpersonal, customer service, and organizational skills who pay close attention to detail. 🤝📝

Details

• Status: Full-time, Nonexempt, Regular
• Location: Chinatown neighborhood, San Francisco
• Hours: Monday to Friday, 9:00 a.m. – 5:30 p.m.
• Salary: $28.72 - $30.23 per hour
• Benefits: Comprehensive
• Schedule: Weekly onsite schedule

About the Organization

Chinatown Community Development Center, established in 1977, is a private non-profit dedicated to fostering a vibrant, inclusive community. We manage approximately 36 affordable housing buildings serving over 4,500 residents, including seniors, single adults, formerly homeless individuals, and families across San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. 🏘️🌁

Our mission extends beyond housing—we build community, foster grassroots leadership, and actively engage residents and youth. We thrive on values of empowerment, teamwork, and compassion, with a strong commitment to culturally competent services and encouraging applications from people of color. 🤝🌈

What You Will Do

Property Management 🏢

• Assist with overall building operations alongside the Property Manager
• Utilize Yardi for report printing and re-certification data entry
• Create and maintain tenant files, applicant waitlists, and transfer lists
• Handle paperwork related to housing applications and rent collection
• Assist with bank deposits and processing applications, move-ins, move-outs, and certifications
• Help compile tenant information for monthly and annual reports such as Vacancy and PSR reports
• Manage building operations in the Property Manager’s absence

Tenant Relations 🤝

• Educate residents on regulations, lease provisions, and house rules
• Address tenant requests, disputes, and emergencies
• Support tenants and perform duties for smooth building operations
• Assist the Property Manager as needed
• Forward accommodation requests and fair housing complaints to the 504 Coordinator promptly

Office Management 🖇️

• Process applications, photocopy, fax, and file documents
• Handle invoices and submit for approval
• Manage daily mail and incoming calls
• Order office supplies and assist with maintenance work orders and notices
• Maintain organization of the front entrance, lobby, and adjoining areas

What You Bring 🎯

• Pleasant, professional demeanor with a calm attitude
• Ability to work effectively with people from diverse social, economic, and ethnic backgrounds
• Independence and sound judgment in problem-solving
• Strong written and verbal communication skills
• Adaptability to changing situations and ability to work under pressure
• Excellent interpersonal and organizational skills
• Proficiency in Microsoft Windows, Word, Excel, Outlook, and property management software like Yardi Voyager

Minimum Qualifications 📜

• High school Diploma or GED equivalent
• Two (2) years of prior experience in residential property management
• Detail-oriented with experience processing paperwork
• Bilingual in Cantonese and Mandarin
• Sensitivity to issues facing low-income, disabled, and elderly populations

Preferred Qualifications 🌟

• Experience with low-income or affordable residential property management
• Prior experience using YARDI Voyager
• Knowledge of affordable housing regulations
• Experience with recertification and vacancy processing