Deutsche Telekom IT Solutions Is Hiring An Application Administrator

Exciting Opportunity: Application Administrator with German Language Skills 🌟

Join a dynamic team supporting healthcare institutions across Germany, leveraging innovative AI technologies to enhance operational efficiency. This role offers a chance to work in a highly regulated environment with a focus on automation, support, and technical expertise.

About the Role

You will be an essential part of a newly established Identity & Health Operations Center, responsible for supporting approximately 30 hospital groups across Germany.

The center delivers centralized operational services for identity management, security, and infrastructure in a healthcare setting. Your responsibilities cover support tiers, DevOps activities, configuration management, and the deployment and operation of ServiceNow, the central platform for IT service management. A significant part of this role involves integrating AI Operator technologies to drive automation and boost daily operational productivity.

Your Responsibilities

🔧 1st Level Service Desk & Operations

• Provide first-level support during regular office hours, including participation in on-call rotations
• Act as the initial point of contact for incidents, service requests, and alerts
• Perform incident analysis, troubleshooting, and resolution efforts
• Escalate complex issues to 2nd and 3rd level teams when necessary
• Create, update, and manage tickets within ServiceNow following established procedures
• Ensure accurate documentation, categorization, and prioritization of tickets
• Communicate effectively and professionally with customers and stakeholders

🤖 AI Trainer / AI Operator Support

• Support the training and improvement of AI Operator solutions
• Maintain and structure knowledge articles, runbooks, and SOPs in ServiceNow
• Assist with AI-assisted ticketing, classification, and automation use cases
• Provide feedback to DevOps and engineering teams for workflow optimization
• Help onboard colleagues to AI-supported processes and tools

🖥️ Technical Environment Support

• Perform basic troubleshooting and understanding of:
  • Network technologies (routing, basic network flows)
  • Firewalls and security concepts
  • Windows and Linux operating systems
  • Hypervisors (virtualization environments)
  • Storage systems
• Support configuration changes and operational tasks following established protocols

Qualifications & Skills

• 1–3 years of experience in Service Desk/1st Level Support or IT Operations
• Strong German language skills (B2 level or higher)
• Basic ITSM experience with ServiceNow
• Knowledge of networking and Windows systems

Additional Preferences

• Hands-on experience with ServiceNow modules such as Incident, Request, Problem, or Knowledge Management
• Proficiency in English
• Interest in AI-driven operations, automation, or knowledge management
• Previous exposure to healthcare IT or regulated environments
• Understanding of DevOps and configuration management

Additional Information 📢

Please note that remote work is only available within Hungary due to European taxation regulations.