Deutsche Telekom IT Solutions Is Hiring An Application Administrator

Application Administrator with German and English 🌍

Join Deutsche Telekom IT Solutions, Hungary's most attractive employer in 2025, and be part of a leading company recognized for its excellence in educational cooperation and ethical standards. We are seeking a skilled 2nd Level DevOps / IT Operations Engineer to support critical healthcare operations across Germany.

About the Company 🏢

Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, providing a diverse portfolio of IT and telecommunications services. With over 5300 employees, we serve hundreds of major clients across Germany and Europe. Our awards include the Best in Educational Cooperation (2019) and recognition as the Most Ethical Multinational Company (2019). We continue to expand our facilities in Budapest, Debrecen, Pcs, and Szeged, and are looking for talented IT professionals to grow with us.

Role Overview 🎯

As a 2nd Level DevOps / IT Operations Engineer, you will play a vital role in operating and supporting a mission-critical Identity & Health Operations Center. Your primary focus will be on supporting approximately 30 hospital groups across Germany. The position involves regular office hours with participation in an on-call duty rotation. You will primarily work with ServiceNow as the central IT Service Management (ITSM) platform, collaborating closely with support, DevOps, and service management teams.

Key Responsibilities ⚙️

• Provide 2nd level support for complex incidents, service requests, and operational issues
• Handle incidents, problems, changes, and requests using ServiceNow as the ITSM platform
• Analyze, troubleshoot, and resolve issues across application, database, OS, and infrastructure layers
• Support identity and healthcare-related platforms in a regulated, high-availability environment
• Collaborate with support teams, DevOps, and engineering for seamless operations
• Ensure accurate ticket documentation, categorization, prioritization, and SLA adherence in ServiceNow
• Assist in DevOps activities and configuration management
• Contribute to the deployment, configuration, and continual improvement of the ServiceNow platform
• Participate in automation initiatives, including AI Operator / AIOps solutions
• Maintain system stability, availability, and performance during office hours and on-call shifts
• Develop and update operational documentation, runbooks, and knowledge articles in ServiceNow

Qualifications & Skills ✅

• 1-3 years of experience in IT Operations/Support (2nd level) within enterprise environments
• 1-3 years of hands-on experience with ServiceNow
• Proficiency in German (C1 level) and English (strong B2 level)
• 2-4 years of PostgreSQL database knowledge
• Strong fundamentals in Windows Server (IIS, Computer Management, Event Viewer)
• 2-4 years of experience with Linux servers, preferably RedHat

Additional Information 🌟

Nice to Have:

• ITIL Foundation certification
• Advanced ServiceNow skills (CMDB, Knowledge Management, Reporting, Automation)
• Experience with Jira
• Knowledge of DevOps practices (CI/CD, automation, configuration management)
• Experience in healthcare or other regulated sectors
• Interest or experience in AI-driven operations (AIOps)
• Basic networking concepts understanding

Note: Remote work is only available within Hungary due to European taxation regulation.