Atos Medical Is Hiring An Administrative Services Coordinator (Remote in Wisconsin)

Join Our Team as an Administrative Services Coordinator at Atos Medical-US! 🌟

Be part of a passionate company dedicated to improving the lives of those with a neck stoma while enjoying a dynamic work environment and excellent benefits.

Location & Working Hours 🕒

• Work Location: Remote with the ability to work onsite for the first ~1 month for training.
• Hours: Monday – Friday, 8:00 AM – 4:30 PM.
• Note: This remote position requires residing within 100 miles of New Berlin, WI, for training, meetings, and events as needed.

About Atos Medical ❤️

Founded in 1986 in Sweden, Atos Medical is the global leader in laryngectomy care and a manufacturer of tracheostomy products. Our mission is to make life easier for people living with a neck stoma. We design innovative solutions based on decades of experience, empowering individuals to speak and breathe freely. With over 1,200 talented employees worldwide, we are committed to delivering exceptional care and products to healthcare professionals and patients globally.

Position Summary 🎯

We are seeking a dedicated Administrative Services Coordinator to facilitate the client intake process, ensuring compliance with policies and protocols. This role involves communicating with clients, verifying information, and supporting the seamless flow of healthcare documentation, acting as the first point of contact to guide clients through their healthcare journey.

Key Responsibilities 📝

• Instruct end users regarding compliance requirements, forms, and documents such as patient service agreements and consent forms.
• Complete necessary documentation adhering to laws, regulations, and policies, ensuring all demographic and insurance data are accurate.
• Verify active prescriptions are on file for end users ordering products.
• Ensure intake forms are properly signed, filed, and maintained.
• Maintain data accuracy within the client management system.
• Follow up within 24 hours on incomplete documentation.
• Process paperwork efficiently for new clients according to protocols.
• Assist in navigating clients smoothly through the intake process.
• Communicate constructively with team members to resolve issues and reduce conflicts.
• Perform Medicare eligibility checks using Brightree System.
• Create sales order templates.
• Respond to and document inquiries via phone, fax, and email, escalating as necessary.
• Follow up with clients by providing key information and recording interactions.
• Verify eligibility and cost information to assess client needs.

Skills & Abilities 🧠

• Commitment to delivering excellent customer service and maintaining high standards.
• Excellent written and verbal communication skills.
• Ability to communicate effectively, listen closely, and convey information clearly.
• Strong organizational, problem-solving, and analytical abilities.
• Capability to manage priorities and workflows efficiently.
• Versatility and flexibility to adapt to changing priorities with enthusiasm.
• Exceptional attention to detail.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Effective communication across various levels and backgrounds.
• Bilingual skills are a plus.

Basic & Preferred Requirements 🎓

Basic Requirements:

• Must be at least 18 years old.
• High School Diploma or GED required.
• 1-2 years of administrative or healthcare-related intake experience.
• Minimum keyboarding speed of 5000 keystrokes per hour.

Preferred Requirements:

• Associate’s degree in medical office management or related field.
• 2-3 years of experience with database management, preferably Brightree.
• Experience working in a durable medical equipment environment.

What We Offer 🎁

Join a collaborative environment with opportunities to grow, competitive pay, and comprehensive benefits package, including:

• Flexible work schedules, including summer hours
• Market-aligned salary
• 401(k) plan with dollar-for-dollar match up to 6%, immediate vesting
• Benefits including FSA, HSA with employer contributions, Life Insurance, Disability coverage
• Paid Paternity Leave and Volunteer Time Off
• Employee Assistance Program & Wellness Resources
• Training, Development, and Tuition Reimbursement

Equal Opportunity & Inclusion 🌍

Atos Medical, Inc. is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Reasonable accommodations are available upon request. Please contact 800-217-0025 for assistance.

Our Legacy & Commitment 🌎

Since 1986, Atos Medical has been dedicated to improving lives through innovative solutions and personalized care. Now part of Coloplast A/S since 2021, we are a global organization with a presence in over 90 countries, driven by our core purpose of supporting people living with a neck stoma.