Shanghai BSF Human Resources Co. Is Hiring An Account Manager Bilingual

Join Our Team as an Account Manager 🌟

We are on the lookout for a meticulous and customer-centric Account Manager to spearhead digital transformation efforts in the global beauty industry using cutting-edge AI-powered SaaS solutions.

Job Brief

The Account Manager will be instrumental in converting bookings into revenue while delivering an exceptional customer experience. The ideal candidate possesses excellent organizational skills, a client-first approach, and a proven track record in managing multiple accounts seamlessly.

Responsibilities 📝

• Guide onboarding: Assist new customers through the onboarding process, ensuring a smooth transition from sales to ongoing account management.
• Build relationships: Develop and maintain strong client relationships, serving as the main point of contact for post-sale activities.
• Collaborate with teams: Work closely with finance and sales teams to ensure precise revenue recognition and reporting.
• Resolve issues: Proactively address client concerns, escalating when necessary to guarantee satisfaction.
• Identify growth opportunities: Spot upselling and cross-selling opportunities to boost revenue.
• Report generation: Provide regular updates on account status, revenue forecasts, and key metrics.
• Streamline processes: Partner with cross-functional teams to optimize workflows and improve the customer journey.
• Foster long-term relationships: Collaborate with the client success team to enhance loyalty and reduce churn.

Requirements ✅

• Educational background: Bachelor's degree or higher in computer science, related fields, or experience in software/SaaS development preferred.
• Experience: 5+ years in account management, customer success, or similar roles.
• Technical proficiency: Skilled in CRM software (e.g., Salesforce) and Microsoft Office Suite.
• Knowledge: Solid understanding of sales processes and revenue recognition principles.
• Languages: Excellent written and spoken English; Mandarin proficiency is a plus.
• Analytical skills: Detail-oriented with strong problem-solving abilities.
• Work style: Able to work independently and collaboratively in a fast-paced environment.