Adyen Is Hiring An Account Manager

Join Adyen's dynamic team and be part of a global leader in innovative payment solutions, where your expertise helps shape the future of financial technology. 🚀

About the Position

Adyen delivers comprehensive payments, data, and financial products to industry giants like Meta, Uber, H&M, and Microsoft, establishing ourselves as the preferred platform in fintech. At Adyen, we're driven by ambition and foster an environment where our teams thrive—empowered to own their careers and tackle unique technical challenges at scale. Together, we create ethical, innovative solutions that accelerate our clients' growth. 💡

Our Account Management team plays a pivotal role in our global expansion and business success. As part of this team, you will manage relationships with innovative international merchants spanning multiple industries and channels. This role offers the chance to work on cross-functional projects within a fast-paced, entrepreneurial environment with high autonomy. Develop your expertise in the global payments landscape and enhance your skills through our AM Academy. 📈

Role Overview

We are seeking a proactive and adaptable Enterprise Account Manager to join our New York office. The ideal candidate will be a strategic thinker with a hands-on approach—passionate about helping major brands grow and transforming the industry. You will collaborate with a diverse, global team, delivering exceptional customer experiences, uncovering new opportunities, and ensuring mutual success for both Adyen and our clients. 🤝

In this role, you will:

• Build and nurture strong customer relationships by earning trust and providing impactful payment insights.
• Own the customer relationship, offering best-in-class service and strategic guidance.
• Identify expansion opportunities, value-added products, and unique client needs.
• Support a portfolio of Mandarin-speaking enterprise clients, conducting business discussions, executive communications, and strategic planning fluently in Mandarin.
• Contribute to our momentum by facilitating understanding of customer needs and commercial opportunities.

Key Responsibilities

• Develop robust relationships and coordinate with internal stakeholders across complex organizations.
• Lead client meetings and executive discussions in both English and Mandarin.
• Build a global network within Adyen, collaborating across cultures and time zones.
• Drive commercial negotiations with clients in English and Mandarin, meeting strategic and financial goals.
• Provide expertise, education, and payment guidance as the human touch of Adyen’s product.
• Position Adyen as a trusted partner, leveraging data to craft compelling stories for diverse markets.
• Prioritize and execute initiatives across multiple accounts, ensuring alignment with global stakeholders.
• Serve as the voice of the customer internally, providing critical feedback to cross-functional teams.

Requirements

• 5+ years of experience in a client-facing, commercial role such as account management, consulting, or payments industry experience from a merchant perspective.
• Strong background in enterprise software, technical infrastructure, or financial services.
• Professional fluency in Mandarin (written and spoken) is essential for business discussions, executive communications, and strategic planning.
• Full professional proficiency in English and Mandarin.
• Excellent relationship-building skills across all management levels.
• Passionate about leading strategic payments conversations, delivering business reviews, and technical discussions.
• Ability to analyze complex data, synthesize insights, and tell compelling stories.
• Comfort in managing multiple projects and collaborating across departments to achieve results.

Nice-to-Haves

• Willingness to travel domestically and internationally (optional but preferred).

Benefits

The annual base salary for this role ranges from $128,000 to $192,000. 💼