Lux Flooring Specialists Is Hiring An Account Coordinator Bilingual

Exciting Customer Service Opportunity in Flooring Projects! 🏢✨

Join a dynamic team where your organizational skills and proactive approach will drive successful flooring projects and customer satisfaction!

Job Overview

We are seeking a motivated, dependable, and proactive customer service professional to take ownership of flooring projects from start to finish. This is a fast-paced, hands-on role for someone who thrives in a high-responsibility environment and takes pride in keeping projects organized, customers informed, and operations running smoothly.

Ideal Candidate: Confident, resourceful, detail-oriented, and capable of managing multiple priorities simultaneously. A proactive communicator who is willing to step in wherever needed to support the team and ensure project success.

Training & Onboarding 🚀

We provide structured training and ongoing support to help you succeed. During onboarding, you will learn:

• Our systems and workflow processes
• Product knowledge
• Project coordination procedures

You will work alongside experienced team members to build confidence, ensure you're well-prepared, and supported as you grow within the company.

Key Responsibilities 🎯

• Manage flooring projects from initial quote to ordering, delivery coordination, and final invoicing
• Oversee incoming orders and support flooring needs for assigned accounts
• Coordinate and track shipments to meet customer and jobsite timelines
• Prepare detailed invoices for the accounting team
• Handle communication with customers professionally and efficiently
• Schedule subcontractors to maintain project timelines
• Review and edit floor plans as needed
• Support production and operations teams to keep projects on schedule
• Maintain accurate records within company systems and CRM platforms

Qualifications ✅

• Experience in account management, customer service, project coordination, or related fields
• Strong organizational and multitasking skills with keen attention to detail
• Self-motivated with the ability to work independently and take initiative
• Comfortable using technology and navigating multiple software platforms
• CRM experience is preferred
• Excellent problem-solving and analytical skills
• Ability to perform effectively under pressure in a fast-paced environment
• Excellent verbal and written communication skills
• Sales or customer relationship management experience is a plus
• Fluency in both Spanish and English is required

Why Join Us? 🌟

Become part of a growing, team-oriented company where your contributions have a direct impact on project success and customer satisfaction. We value initiative, dedication, and professional development, and are committed to supporting your long-term growth.

Compensation 💵

Salary: $45,000.00 - $55,000.00 per year

Benefits 🎁

• 401(k) matching
• Dental insurance
• Employee discount
• Paid time off
• Paid training
• Parental leave
• Vision insurance
• Work from home option

Work Location 📍

Hybrid remote position based in Chantilly, VA 20153