A Staffing Inc Is Hiring An Account Assistant

Account Assistant (Non-Exempt) 🎯

Join our team as an Account Assistant in the Employee Benefits division, supporting client services and administrative functions with growth opportunities in a dynamic environment.

Division & Reporting

• Division: Employee Benefits
• Report To: Manager

Location & Work Schedule

• Location: Torrance, California
• Work Arrangement: In-office for the first 3 months, then hybrid (2 days remote)
• Working Hours: 9 AM - 5 PM, Monday - Friday
• Breaks: 1-hour paid lunch
• Additional: Possible overtime on weekdays after 5 PM

Salary Range 💰

Annual salary between $45,000 and $60,000

Primary Job Duties ✨

• Assist Account Representative with daily client services, including claims, billing eligibility, and service issues
• Support renewal processes, enrollments, terminations, and COBRA administration
• Provide administrative support to Employee Benefit Manager and Account Representatives
• Prepare, format, and edit various documents
• Create and interpret a range of reports
• Organize market research activities
• Analyze questionnaires and feedback forms
• Maintain understanding of carrier product offerings and processes to ensure workflow efficiency
• Follow broker policies, review client policies, and maintain client files
• Ensure accuracy of data in the AMS360 administration system in a timely manner
• Assist with implementation activities for new and existing clients
• Support application completion and processing
• Prepare for and assist in open enrollment meetings and schedule appointments
• Collect forms, data, and schedules for regulatory compliance
• Perform general office duties
• Maintain the marketing database
• Handle multiple tasks efficiently in a deadline-driven environment

Requirements & Preferences 🚦

• Obtain CA Life & Health License within 3 months of start date
• College Degree or equivalent experience
• 1-3 years of office work experience with basic business understanding
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
• Experience with computers for diverse tasks
• Competency in Microsoft Word, Excel, Outlook; willingness to learn Zywave, Employee Navigator, Applied Epic
• Effective written and verbal communication skills
• Experience with Adobe Creative Cloud (Photoshop, Premiere) is a plus
• Business-level proficiency in Japanese and English (reading, writing, speaking)
• High attention to detail
• Ability to work independently and collaboratively
• Must be responsible, productive, creative, flexible, curious, and adaptable to new challenges
• Emotional intelligence, resilience, and solution-focused mindset

Technical & Personal Attributes 🛠️

• Advanced Excel skills and strong proficiency with the Microsoft Office Suite
• Data analysis and reporting expertise with a focus on insights-driven decision making
• Highly responsible, productive, and effective team contributor and independent worker
• Creative, flexible, curious, and open to innovative approaches
• Resilient, solution-oriented, and professional in high-pressure situations

Travel Requirements ✈️

Occasional travel within the U.S. for enrollment meetings, strategy sessions, and client service engagements.