Vets Hired Is Hiring An A/R Collections Coordinator Bilingual

Join our team as an Accounts Receivable Specialist and play a key role in managing customer accounts, ensuring timely collections, and maintaining accurate financial records. This position requires excellent communication skills and a strong background in accounting to support our financial operations efficiently. 💼✨

Job Overview

An Accounts Receivable Specialist is responsible for overseeing a large portfolio of customer accounts, monitoring payment activities, resolving discrepancies, and collaborating with internal teams and clients to ensure account accuracy and adherence to credit terms. The role encompasses account reconciliation, collections, reporting, and risk identification to uphold financial health. 📊✅

Requirements

• Minimum of 2 years of professional accounting experience, preferably in a large organization
• Strong background in accounts receivable, account reconciliation, and general accounting functions
• Excellent analytical and problem-solving skills
• Familiarity with payment portals and financial systems (e.g., remittance processing and invoice auditing tools)
• Sound decision-making and investigative abilities for resolving discrepancies
• Intermediate to advanced communication skills in English and Spanish
• Proficiency in Microsoft Word, Excel (including macros), and Outlook
• Strong organizational and multitasking abilities
• Ability to exercise independent judgment within credit policies
• High level of accuracy and attention to detail
• Strong customer service orientation
• Willingness to work extended hours, weekends, and holidays as needed

Primary Responsibilities

• Process and review billing and credit transactions based on account terms and limits
• Manage accounts receivable portfolio, including collections and customer communications
• Conduct collection calls and correspondence to resolve outstanding balances
• Maintain detailed account notes and activity logs
• Analyze and resolve customer inquiries and discrepancies
• Process account adjustments, credits, write-offs, and refunds with appropriate approvals
• Reconcile customer accounts, addressing overpayments, duplicate payments, and unapplied cash
• Coordinate with internal teams to resolve pricing and invoice issues
• Monitor payment trends and identify potential financial risks
• Escalate issues and ensure resolution tracking
• Ensure compliance with credit and collections policies and procedures

Secondary Responsibilities

• Coordinate with accounting teams regarding cross-entity transactions and refunds
• Maintain and update customer contact information
• Research unidentified payments and gather necessary details
• Provide support coverage for team members as needed
• Perform additional duties to support the accounts receivable function

Physical & Technical Requirements

• Continuous sitting and computer use 💻
• Frequent communication via speaking and listening 🎧
• Occasional standing, walking, and lifting up to 10 pounds 🏋️‍♂️
• Visual abilities including close vision, distance vision, and focus adjustment 👓