Get It - Hospitality Is Hiring A Remote Bilingual Account Coordinator (Spanish) - Servicing

Bilingual Account Coordinator, Servicing (Spanish) - Remote | WFH

Join Our Mission to Transform Credit Access!

At our innovative fintech company, we are on a mission to reshape the way millions of Americans access credit, creating pathways to financial success. We are seeking exceptional talent to join our Customer Advocacy team as a Bilingual Account Coordinator (Spanish). If you possess a passion for customer service and are looking to grow your career in the financial technology sector, we want to hear from you.

Position Overview

This full-time remote position offers a unique opportunity to be part of a dynamic and supportive work environment.

Key Responsibilities

• Serve as the primary point of contact for our customers, aiding credit cardholders with their inquiries in a virtual call center.
• Provide exemplary customer service, embodying our mission to empower financial progress.
• Foster positive relationships with customers through effective communication and problem-solving.

Required Skills

• Proficiency in both English and Spanish.
• Excellent verbal and written communication abilities in both languages.
• Technologically adept and able to engage with new software tools.
• Strong judgment and the capacity to identify solutions swiftly.
• Ability to build rapport and maintain composure during challenging conversations.
• Resilience and adaptability to thrive in a fast-paced, evolving environment.

Qualifications

• A minimum of one year of experience in a customer service-focused role.
• A curious mindset with a willingness to learn and accept constructive feedback.

Career Growth Opportunities

This position not only allows you to contribute meaningfully to our mission but also offers a clear path for advancement. With a performance-based promotion structure, you may qualify for elevation to a Bilingual Account Manager within your first year.

Company Culture And Values

We champion a work environment that values diversity and inclusion, fostering a culture where every team member is encouraged to excel. Our commitment to professional development is unwavering, allowing you to expand your skills and make valuable connections.

Compensation And Benefits

We offer a comprehensive compensation package, including:

• Hourly Pay: $18.97
• Wellness Stipend: $100 monthly
• Internet Stipend: $40 monthly
• IT Equipment provided during employment
• Paid Time Off: 160 hours annually
• Holiday Pay: 48 hours for company-designated holidays plus 16 floating hours
• Comprehensive Health, Dental, and Vision Coverage
• Parental Leave: Paid leave after six months of employment
• Retirement Savings: 401(k) plan with company matching

About Us

Founded in December 2018, we are a purpose-driven fintech firm with a mission to offer transparent and favorable credit terms. Our commitment to customer satisfaction is reflected in the over three million consumers who have chosen us, resulting in high ratings and industry-leading Net Promoter scores. To date, we have raised over $600 million from esteemed investors.

If you are ready to embark on a rewarding career journey and contribute to a meaningful mission, we invite you to apply today. Join us in revolutionizing access to credit!

Employment Type: Full-Time