Inizio Engage Is Hiring A Bilingual Virtual Access Manager

Virtual Access Manager 🎯

Join Inizio Engage in a rewarding role supporting healthcare providers and patients in navigating access to specialty medications within a dynamic biotechnology setting.

About Inizio Engage 🤝

Inizio Engage is a strategic partner specializing in healthcare engagement, combining data, science, and technology to transform how clients connect with patients, payers, and providers. We are committed to improving lives by ensuring healthcare professionals and patients access the medicines, knowledge, and support they need.

Our core values include empowerment, challenge, unity, innovation, and integrity. Learn more at: https://inizio.health/

The Opportunity ✨

As a Virtual Access Manager, you'll have the chance to be part of a leading biotechnology company, working remotely to educate healthcare providers on pharmacy benefit coverage, prior authorization processes, payer policies, and affordability programs. You will act as a key resource in facilitating patient access and reimbursement, reporting directly to a National Manager.

What’s in it for you? 💼

• Competitive compensation 💰
• Excellent benefits including accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding leave, and employee discounts 🎉
• Performance-driven incentive compensation 🎯
• Recognition programs, contests, and awards 🏆
• Outstanding company culture ❤️
• Awarded Top Workplace USA 2021 🏅
• “Great Place to Work” awards in 2022 and 2023 🥇
• Fortune’s Best Workplaces in Biopharma 2022 🌟

Primary Responsibilities 📝

• Engage healthcare providers and office staff to educate on treatment access, insurance approval, and reauthorization processes within the specialty pharmacy channel.
• Educate staff on prior authorization, appeals, and submission procedures, providing high-level process information.
• Proactively identify and resolve patient access and reimbursement issues within assigned regions.
• Provide accurate process information utilizing PHI with proper patient consent.
• Serve as reimbursement expert for patient support teams across assigned geographies/projects.
• Use approved resources and call guides to educate and answer queries effectively.
• Conduct payer policy reviews, contributing insights at local, regional, and national levels.
• Manage accounts virtually, aligning with the Field Access Manager team for ongoing support.
• Maintain detailed documentation to ensure compliance with policies and business rules.
• Navigate CRM systems daily, internal processes, and team workflows.
• Handle sensitive information with confidentiality, adhering to all relevant laws and policies.
• Escalate issues appropriately to the Field Access Manager team.
• Complete all required training and adhere to company policies and procedures.

Knowledge, Skills & Abilities 🧠

• Understanding of private and commercial payers and reimbursement processes.
• Strong problem-solving skills with keen attention to detail.
• Exceptional communication skills for engaging healthcare providers and staff.
• Effective collaboration and team-oriented mindset.

Requirements 🎓

• BS/BA degree.
• Proven success operating in a virtual environment.
• 3+ years of experience in reimbursement, patient access, market access, specialty pharmacy, or related fields.
• Experience engaging HCP staff to educate on access pathways and product requirements.
• Knowledge of payer reimbursement, preferably Medicare Part D.
• Product launch experience is a plus.
• Familiarity with specialty products through pharmacy networks.
• Patient-centric approach with high emotional intelligence and empathy.
• Excellent interpersonal, listening, and presentation skills.
• Strong business acumen and organizational skills.
• Enthusiasm and teamwork drive to achieve goals collaboratively.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Language proficiency: English required; Fluent in Spanish preferred.

Join Us 🚀

Become a vital part of Inizio Engage and support innovative healthcare solutions. We are proud to be an equal opportunity employer, welcoming diverse candidates committed to making a difference in patient care.