Paramount Is Hiring A Bilingual Customer Service Representative

Position Overview:The remote Bilingual Customer Service Representative will handle inbound calls, to assist customers with inquiries, resolve concerns, manage support tickets, and work closely with various departments to ensure effective resolution of customer issues quickly.

Pay Rate: $13.00 hour WEEKLY PAYLocation: FULLY REMOTE and Equipment ProvidedTraining: 4-weeks Monday - Friday 8:00-5pmSchedules 8-hour shifts between 11:00am to 11:00pm (set schedules)

MUST be fluent in English and Spanish

Remote Bilingual Customer Service Representative Responsibilities:

• Respond to live customer inquiries via phone, chat, and email.
• Determine the scope of customer issues in an effective and professional manner.
• Effectively resolve customer issues timely.
• Properly document all customer interactions.
• Maintain a high level of customer satisfaction with focus on first call resolution and truck roll prevention.
• Provide ONT troubleshooting, rebuilding, and provisioning.
• Complete router troubleshooting and setups.
• Provide voice service troubleshooting and reset voicemail passwords.
• Educate customers on setting up their customer portal account.

Remote Bilingual Customer Service Representative Qualifications:

• High School Diploma or equivalent
• Must be fluent in English and Spanish
• 1-3 years of related customer service experience
• Positive and outgoing personality
• Strong verbal and written communication skills
• Proven ability to demonstrate customer service, initiative, and problem-solving skills
• Flexible availability to accommodate varying work schedules