Lensa Is Hiring A Bilingual Customer Service Representative

🚀 Exciting Career Opportunity: Customer Care Representative at UniFin Inc.

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🌟 About Us

At UniFin Inc., we are passionate about developing innovative digital solutions that truly make a difference. As a growing technology company, we foster a culture of creativity, collaboration, and continuous learning.

📝 Job Description: Customer Care Representative

The Customer Care Representative serves as the frontline contact in our call center, handling inbound and outbound calls to assist customers, resolve issues, and ensure satisfaction with professionalism and care.

🔑 Key Responsibilities

• Interact with customers via phone, email, and in-person to address questions, concerns, and service requests.
• Assist customers with payments, renewals, cancellations, and other policy-related needs.
• Resolve customer issues and complaints promptly while maintaining a positive attitude.
• Provide accurate information regarding company products, services, and policies.
• Document customer interactions and maintain detailed records.
• Collaborate with team members to achieve departmental goals and uphold service standards.
• Maintain high levels of customer satisfaction in every interaction.

🎯 Qualifications

• Bilingual (Spanish/English) strongly preferred.
• At least 1 year or more of Customer Service experience (BPO experience a plus).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with the capacity to stay calm under pressure.
• Customer service experience required; insurance industry experience is advantageous.
• Good organizational skills.
• Team-oriented, dependable, and professional attitude.

✨ Join Us!

When you become part of UNIFIN, you’re joining more than a company—you’re joining a talented team of self-driven individuals committed to mutual success in both their careers and personal lives.

Think you’re a great fit? Click the apply button now!

If you have any questions about this posting, please contact us at support@lensa.com.