Chesterfield County Is Hiring A Bilingual Customer Service Representative

Join our team as a bilingual Customer Service Representative and play a vital role in assisting diverse customers at the Utilities Department. This position offers growth opportunities, competitive compensation, and the chance to make a meaningful impact in your community.

📝 Minimum Qualifications

• Education: High school diploma or GED; college courses in accounting, business, or related fields preferred
• Experience: At least one year of customer service experience in a call center environment or an equivalent combination of training and experience
• Language Skills: Fluency in English and Spanish (reading, writing, and speaking) is required
• Skills: Ability to multitask, work under stressful conditions, and demonstrate excellent bilingual communication skills
• Technical Proficiency: Experience with Word, Excel, and Outlook
• Assessment: Ability to pass a third-party skills test in English and Spanish (paid for by the county)
• Additional Requirements: Pre-employment drug test, FBI criminal background check, and education/degree verification

The successful candidate will receive a salary that is 5% above the advertised starting salary due to bilingual proficiency.💼

🔧 Duties

As a first point of contact, you'll assist customers at the Utilities Department, providing essential support in both English and Spanish. Your responsibilities include:

• Offering information, researching issues, and performing routine account actions like collections and payment arrangements
• Answering questions and resolving complaints
• Processing payments and explaining policies to customers in both languages
• Using bilingual skills to help Spanish-speaking customers access services and translating information as needed
• Interpreting in person, over the phone, and via written communication (emails, correspondence)
• Translating documents, customer information, and assisting staff with Spanish translations
• Supporting inquiries related to new connections, disconnections, billing, fees, online/IVR payments, and account histories

This position is part of an approved Career Development Plan (CDP) that offers opportunities for growth and salary incentives, depending on performance, qualifications, and funding availability.🚀

🕒 Shift

Monday through Friday:

• Monday: 8 hours
• Tuesday - Friday: 5 hours daily

📍 Work Location

Utilities Department